Benihana - Dulles, VA

Review summary

1. C

   Cindy

   Washington DC6 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was terrible. Had to keep asking for tea, salad and soupl. "Chef" kept making errors, did not cook to order. When I asked for very little teryaki sauce he poured a lot on the side. I stated that it was too much and the proceeded to mix the chicken with all of that sauce. They could not even get the orders straight including the dessert.
   

   Benihana - Dulles, VAResponded 2 days ago

   Thanks for the review, Cindy. We're really sorry to hear about your experience at Benihana - Dulles, VA. It's clear that we didn't meet your expectations in terms of service and food quality. We take your feedback seriously and will use it to improve. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Dulles, VA Management Team
   

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2. R

   Rashawn VIP

   Cancun2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Bad experience won’t be back the customer was not fair they was t welcoming and friendly at all
   

   Benihana - Dulles, VAResponded 4 days ago

   Hey Rashawn, we're really sorry to hear about your recent experience at Benihana - Dulles, VA. We strive to make every guest feel welcome and valued, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly take it into account as we continuously work to improve our service. We hope you'll consider giving us another chance in the future. Best regards, The Management Team
   

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3. A

   Alexander

   Washington DC1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The food was horrible as the ingredients used were terrible. For the price, there are much better options available.
   

   Benihana - Dulles, VAResponded 4 days ago

   Thanks for the review, Alexander. We're sorry to hear that you didn't enjoy your meal at Benihana - Dulles, VA. We take pride in our culinary offerings and it's disappointing to know that we fell short during your visit. We also apologize for the high pricing. We will certainly take your feedback into account as we continually strive to improve our offerings and services. We hope you'll give us another chance to impress you with our food and service. Best regards, Benihana - Dulles, VA Management Team
   

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4. M

   Maddison VIP

   Greater Boston1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We went to the Dulles location to enjoy a nice hibachi style dinner. We made a reservation for 7pm, the did not take us til 7:30 which we were willing to look past until our service was below a 1 star. We had to order drinks multiple times from the same server because he forgot our order. He then didn't bring drinks and we had to ask multiple times. Then, our chef was trying to flag him down since our table needed service and no one would come over. On top of that, I had to be the one to get up and tell a server that we had empty drinks and had not had service since when we first sat down. We never received parts of our ordered food, drinks missing and overall TERRIBLE service. Then I finally got my water with food floating in it. Absolutely unacceptable. I finally went over to talk with a manager. I told her everything and she did absolutely nothing about it. Nothing. I would never go back there or ever recommend that location. Not even to someone I hate. It was truly that bad.
   

   Benihana - Dulles, VAResponded on February 17, 2025

   Thanks for the review, Maddison. We're truly sorry to hear about your experience at Benihana - Dulles, VA. It's disappointing to know that we didn't meet your expectations in terms of service and food. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the chance to serve you better in the future.
   

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5. E

   Ebony

   Orlando4 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The only things that were of concern is my dinner time was 9pm and we didn’t get a table until 25 mins later. My party and I stood around the front desk and bar until seated. It was hotter inside more so than usual. Even though the reservation was later in the evening and we finished late I still expected to he able to take a photo to commemorate the evening and was told the machine wasn’t working. I asked if a photo could be taken and the waitress went to the back for the camera then came back and said it wasn’t working. Wouldn’t that have been something she would have known prior to me asking? You would think management would alert the servers as to not get the hopes of guest up so I feel that excuse was a cop out. All in all the evening was good, we sat with 2 other couples who were pleasant, we even shared a few laughs. I’ll definitely be back but they definitely have to work on a few things.
   

   Benihana - Dulles, VAResponded on February 17, 2025

   Hey Ebony, Thanks for your feedback. We're glad you enjoyed your time at Benihana - Dulles, VA. We apologize for the wait and the issue with the camera. We're sorry for any disappointment caused and assure you we're looking into it. We appreciate your understanding and hope to serve you again soon.
   

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6. K

   Kaos

   Washington DC1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our reservation was at 7:15 didn’t get seated until 8:30. Food didn’t come for another 45 min. We didn’t eat until 9:30 the whole entire table.
   

   Benihana - Dulles, VAResponded on February 15, 2025

   Dear Kaos, We sincerely apologize for the long wait times you experienced during your visit. We understand how frustrating it must have been to wait so long for your table and food, and this is not the level of service we strive to provide. Your feedback is extremely valuable, and we will be reviewing our reservation and kitchen processes to ensure better efficiency in the future. We truly regret that we didn’t meet your expectations and would love the opportunity to make things right. Please reach out to us at oue website so we can address your concerns directly. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the chance to provide you with a much better experience in the future. Best regards, The Management Team
   

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7. W

   Weldon

   Washington DC4 reviews

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both the food and the service were SUPERB!!! Me and my family had a great time.
   

   Benihana - Dulles, VAResponded on February 10, 2025

   Hello Weldon, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you and your family had a great time at Benihana - Dulles, VA. It's wonderful to know that our food and service met your expectations. We strive to provide our guests with exceptional experiences, and your feedback is a testament to our efforts. We look forward to welcoming you and your family back for more enjoyable dining experiences. Best Regards, The Management Team
   

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8. C

   Charlie

   San Diego2 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought the family back this year to celebrate birthdays in January. The experience was delightful and Luis put on an excellent display of culinary entertainment that thrilled the grandchildren. Food was delicious and service by both Luis and Edwin was top notch. Very happy we dined here and the food combined with the experience made it all the more special. Thank you to Luis and Edwin for an excellent time.
   

   Benihana - Dulles, VAResponded on February 5, 2025

   Hello Charlie, We're thrilled to hear that you and your family enjoyed your birthday celebration at Benihana - Dulles, VA! It's wonderful to know that our culinary entertainment and food made your experience memorable. Your kind words about our service are greatly appreciated. We strive to provide a top-notch dining experience, and it's heartening to hear that we hit the mark during your visit. We look forward to welcoming you back for more celebrations in the future. Thanks again! Best, The Management Team
   

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9. E

   Eddy

   Washington DC1 review

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and experience was good and really appreciated the ambiance. We had a good time and our order didn’t come out correctly, but staff noticed it first and help rectify the situation. Overall would recommend to family and friends
   

   Benihana - Dulles, VAResponded on January 27, 2025

   Thanks for visiting us, Eddy! We're delighted to hear that you enjoyed the food and the ambiance at Benihana - Dulles, VA. We sincerely apologize for the oversight with your order. We're happy to know that our team was able to rectify the situation promptly. Your feedback is valuable to us and we're glad you'd recommend us to family and friends. We hope to see you again soon!
   

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10. OT

    OpenTable Diner

    Washington DC1 review

    2.0

    Dined on January 21, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    I don't know if its because it was a Tuesday at 4pm or what but the place was empty! We were the only customers party of 7, out comes the Chef for the show... and oh boy.. not sure if they practice on non-busy days but it was a bust. So disappointed. My daughter was seating directly in front and kept putting her hands up to cover her face because items were just falling. I cannot even begin to say what a horrible experience it was. Def not what I signed up to pay for. I mean you go to Benihanas for the show, that's part of the dining experience and they are NOT cheap. times that times 7 people, that was a hefty bill. I just want to say that they should do their best at all times. We went for an anniversary, but I think this will be my last year going there. I was sooo disappointed and I was trying to hype up the chef but nothing. I could've had the pepper shaker hit me at home and saved lots of money.
    

    Benihana - Dulles, VAResponded on January 23, 2025

    Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Dulles, VA. We always strive to provide a memorable experience for our guests, and we regret that we fell short on your special day. We apologize for the discomfort caused by the performance. We understand your disappointment and we appreciate your feedback. We're committed to improving and hope that we'll have another chance to serve you better in the future. Best regards, The Management Team
    

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