Benihana - Dearborn, MI

Review summary

1. C

   Colleen

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Restaurant and grill were dirty. Server was terrible, never even got the bar drink that was ordered. Server spilled water/pop from her tray on grill accidentally, then purposefully tipped her tray to dump the rest on the carpet. When another guest pointed out how dirty the grill was, including her spill, she brushed him off and said the chef would clean it before he cooks. Bills were mixed up between parties. Server was mia most of the meal.
   

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2. K

   Kendel

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was outstanding as always chef Eli is #1. Our server on the other hand was sub par. We had multiple times where 3 or more of our party of 5 were without drinks because they were empty. Server was very slow. We were given forks but no napkins, constantly waiting on drinks, just set boxes on table for us to pack our food an walked away. Waited another 30mins for him to bring bill.
   

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3. C

   Chris

   Detroit

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every thing was great. Enjoyed my evening with my wife…
   

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4. A

   Andrew

   VIP

   Orange County

   12 reviews

   3.0

   12 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Tom the manager saved the day, he was awesome. Waitress left at 8pm after just seating the party at about 720pm without any back up at the table having guests cash out before she left…This shouldn’t happen. Without a waitress we were left without refills, drinks etc and my young son without his chicken tenders. When my wife spoke with the manager Tom he was as disappointed as we were and worked to rectify the situation, excellent manager. Tom I think we both know that waitress shouldn’t work there anymore.
   

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5. R

   Richard

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   Experience was overall average for New Year's eve. Probably will not be going back to this location.
   

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6. E

   Ed

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   this is not the Benihana of old. it is poorly run, the time to be seated event with a reservation is too long, the host is unfriendly, they falsely advertised the "taste of benihana deal" to get it you have to sit in the lounge not at the hibachi grill. the chef was not friendly, and the food was not as tasty as it used to be about 9 years ago.
   

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7. K

   Kara

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was horrible. My reservation was at 4:30pm (for the bar area) and I didn’t get seated until 4:55pm. Not to mention that I had to ask if I can sit because they forgot about me. The meat on my Nigiri was bad. The Dearborn location is horrible.
   

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8. D

   Deon

   VIP

   Detroit

   13 reviews

   1.0

   13 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have been to lots of Benihana’s this has to be the worst one I've ever been to
   

   Benihana - Dearborn, MIResponded 2 days ago

   Deon, we're sorry to hear about your experience. We strive for high standards, and it’s disappointing to know we fell short. Your feedback is valuable and will help us improve. Thank you for sharing your thoughts. We hope you’ll give us another chance in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. D

   Deborah

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined on December 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was delicious and plentiful. The only complaint I have is we didn’t receive our desserts.
   

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10. K

    Keturah

    Detroit

    1 review

    3.0

    1 review

    Dined on December 25, 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    We purposely went to this location because we had a good time the last time we visited. The cook was not interacting as much with our table. He just cooked the food and went about his way. Our waitress was phenomenal but the cook just was not as exciting. I enjoyed the picture print out at the end. When I visit benihana, I want to feel like it's my first time every time and it didn't feel exciting like it normally does. I Love benihana but if it doesn't get better, this place will be another mediocre place that I just don't love anymore.
    

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