Benihana - Dallas, TX

Review summary

1. J

   Jazz

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   I’ve always enjoyed dining at Benihana, but today’s experience was incredibly disappointing. Despite having a reservation, my family and I had to wait an unreasonably long time because they double-booked tables. It completely threw off our evening, and the lack of communication from the staff only made things worse. This isn’t what I’ve come to expect from a place I used to love. As much as I’ve liked Benihana in the past, I don’t know if we’ll be coming back after this.
   

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2. S

   Shante

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experience was great me and my fiancé come to this one a lot. We always enjoy our food and service!!
   

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3. J

   Jeff L

   Dallas

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Was a nice Christmas Day meal. Everyone was very nice and the food was very good.
   

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4. M

   Monica

   Dallas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   50 min late for the reservation! Food was fine, service was great.
   

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5. d

   david

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Go earlier than you think. A 4:30 resy means eating around 5,5:15.
   

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6. L

   Leo

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Very well. Enjoyed. I would def recommend to friends!
   

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7. J

   Julie

   Dallas

   32 reviews

   5.0

   32 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My hibachi shrimp was excellent. The fried rice with chicken was tasty. We enjoyed eating with our friends extended family.
   

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8. A

   Anthony

   Miami

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great and the service great. The only draw back is we had to wait and hour past our scheduled reservation to get sat another 20-30 before the chef arrived.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for the feedback, Anthony. We're glad to hear that you enjoyed our food and service at Benihana - Dallas, TX. We apologize for the delay you experienced, especially with your reservation. We understand how frustrating that can be and we're working on improving our reservation system to avoid such delays in the future. We appreciate your patience and understanding. We hope to serve you again soon.
   

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9. E

   Emily

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Be more organize when comes to reservations. Especially when comes to Christmas time.
   

   Benihana - Dallas, TXResponded 1 day ago

   Thanks for the feedback, Emily! We're thrilled to hear you enjoyed your dining experience at Benihana - Dallas, TX. We're always looking for ways to improve our service during the busy holiday season. Your comment about our reservation system will be taken into account. We're glad you found our food and service to be excellent. We hope to welcome you back soon for another memorable experience. Best, The Management Team
   

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10. s

    stacie

    Dallas

    2 reviews

    1.0

    2 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We waited almost an hour for the chef to begin. He slopped on so much butter, salt, pepper and oil it made us all sick Not worth the time and expense.
    

    Benihana - Dallas, TXResponded 1 day ago

    Hello Stacie, We're truly sorry to hear about your experience at Benihana - Dallas, TX. We understand that waiting for our chefs can be frustrating and we apologize for the discomfort caused by the excessive seasoning. We always strive to provide our guests with a delightful dining experience, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with a better dining experience in the future. Best regards, The Management Team
    

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