Benihana - Cupertino, CA

Review summary

1. M

   Mercedes

   VIP

   Tampa

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Hostess sat us (group of 7) server was not very attentive the whole time. We didn’t even start the Chef portion until an hour into our reservation. We had to ask for drink refills continuously, our server only came to our table about 3 times before the chef came. My group of 7 and the two people next to us were very confused. No chef was cooking at any table before our chef started. The people across from us sat 30 mins after and their chef started cooking before ours. It seemed like a lot of miscommunication. Food was great & chef was awesome.
   

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2. A

   Anett

   Richmond

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had a party of 10 for a 7:15 reservation and we didn’t get seated til 9pm. We did receive 2 free appetizer coupons but the wait was ridiculous! Probably the most I’ve ever waited. Our chef was great tho just the wait time was the worst!
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hi, Anett! Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our chef's performance, but we're sorry to hear about the wait time. We understand how frustrating that can be and we sincerely apologize for the inconvenience. We appreciate your patience and understanding. We hope to have the opportunity to serve you and your party again soon. Best regards, Benihana - Cupertino Management Team
   

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3. L

   Lawrence

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a 7pm reservation for my son’s birthday party. They didn’t seat us until 8pm. There must have been 100 people who were also backed up waiting for their table. It was a complete circus. When I asked them if something was wrong tonight they said no this is how it it on Saturdays. First and last time I go to Benihana.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Thanks for the review, Lawrence! We're sorry to hear about your experience with the wait time on your son's birthday. We understand how frustrating it can be to wait for a reservation especially on a busy night. We apologize for the inconvenience and appreciate your patience. It's great to hear that you enjoyed the food. We're committed to improving our service and your next visit will be more enjoyable for you and your party.
   

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4. A

   Aaron

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   We waited 45 minutes past our reservation to be seated and then were taken to a table without enough chairs, which resulted in having to wait for the next available table. Food and service are always good, but long wait times with a reservation is a continued opportunity.
   

   Benihana - Cupertino, CAResponded 2 days ago

   Hey Aaron! Thanks for visiting us at Benihana - Cupertino. We're sorry to hear about the long wait you experienced. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We appreciate your patience and will work on improving our reservation system to avoid such issues in the future. Despite the wait, we're glad to know that you still found our food and service satisfactory. We hope to serve you again soon.
   

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5. J

   Jean

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There to celebrate the birthday Excellent chef and service
   

   Benihana - Cupertino, CAResponded 3 days ago

   Hey Jean! We're so glad to hear that you had an excellent experience celebrating your birthday at Benihana - Cupertino! It's wonderful to know that our chef and service met your expectations. We always strive to provide the best for our guests, so your feedback is truly appreciated. We look forward to welcoming you back for more celebrations and memorable dining experiences. Best Regards, The Management Team
   

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6. B

   Brian

   San Francisco

   40 reviews

   4.0

   40 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Be prepared for a wait. With a confirmed reservation for 6:00pm, we didn’t get seated until 6:30pm.
   

   Benihana - Cupertino, CAResponded on December 10, 2024

   Thanks for visiting us, Brian! We're glad to hear that you enjoyed your meal and the service at Benihana - Cupertino. We understand that waiting can sometimes be frustrating, especially when you've made a reservation. We apologize for the delay and appreciate your patience. Your high ratings for our food, service, and value are greatly appreciated! We look forward to serving you again soon. Best, The Management Team
   

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7. Y

   Youjia

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The reservation is a scam. We booked the table for 7:45pm and arrived on time but still waited to be seated for almost an hour
   

   Benihana - Cupertino, CAResponded on December 9, 2024

   Thanks for the feedback. We're truly sorry to hear about your experience with us. We understand how frustrating it can be to wait, especially when you've made a reservation. We're taking your comments seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to make your dining experience better. Regards, The Management Team at Benihana - Cupertino.
   

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8. C

   Carlos

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Went for my brother’s birthday and was worth it. The wagyu fried rice is amazing
   

   Benihana - Cupertino, CAResponded 7 days ago

   Hello, Carlos! Thank you so much for choosing Benihana - Cupertino for your brother's birthday celebration! We're thrilled to hear that you enjoyed the wagyu fried rice and found the service and value to be great. We always strive to make special occasions even more memorable, and we're glad we could make your brother's birthday memorable for you. We look forward to serving you again soon! Best, The Management Team
   

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9. I

   Isolina

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   This is the second time I sit at John’s (our server) table and he’s always worried about his Tip. Please coach him and let him know that if he provides great service he doesn’t have to beg for a tip. Last time we were there I tipped our waiter for keeping our ice cubes cold, he was that great. John literally snatched the payment device from my son’s hands as I was trying to teach him how to enter a custom tip or a set 20% tip. It was annoying but I didn’t let it bother my birthday dinner.
   

   Benihana - Cupertino, CAResponded 1 day ago

   Dear Isolina! Thanks for the feedback! We're glad to hear that you had a positive experience with your birthday dinner at Benihana - Cupertino. We apologize if the service you received was not up to par. We take your comments about the tip situation very seriously and we'll certainly pass this on to our team. We're always looking for ways to improve and your feedback is invaluable in this process. We hope to serve you again soon.
   

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10. R

    Raul

    VIP

    San Francisco

    11 reviews

    5.0

    11 reviews

    Dined on December 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The best steakhouse and the Bay Area the most delicious fried rice ever
    

    Benihana - Cupertino, CAResponded on December 5, 2024

    Thanks for the feedback, Raul! We're thrilled to hear that you enjoyed your meal at Benihana - Cupertino. It's fantastic to know that our fried rice hit the mark for you! Your kind words mean a lot to us and we're grateful for your support. We look forward to serving you again soon. - The Management Team
    

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