Benihana - Coral Springs, FL

Review summary

1. D

   David

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything went well just the waiter didn’t take the right order for my wife
   

   Benihana - Coral Springs, FLResponded today

   Hey David! Thanks for visiting us at Benihana - Coral Springs. We're glad to hear that you enjoyed your experience with us. We're sorry to hear about the mix-up with your order, it's definitely not the experience we aim to provide. We appreciate your patience and understanding, and hope it won't happen again. We look forward to serving you and your wife again soon.
   

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2. N

   Nicole

   Fort Lauderdale

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went w my daughter and I guess if anything I would say we payed for the show...and my server unfortunately forgot get us our rice so as the onions mushrooms steak and lobster came to the plate we had nothing to pair it with...I am assuming it was bcuz we got white rice instead of fried rice
   

   Benihana - Coral Springs, FLResponded 2 days ago

   Thanks for the review, Niki! We're glad to hear that you and your daughter enjoyed your time at Benihana - Coral Springs. However, we sincerely apologize for the mix-up with your order. We understand how frustrating it must have been, especially with the special occasion. We are truly sorry for the oversight and will ensure that such an incident doesn't happen in the future. We hope you'll give us another chance to serve you better. We look forward to seeing you again!
   

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3. C

   Candy

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The Zucchini was spoil unable to eat the vegetables
   

   Benihana - Coral Springs, FLResponded on November 30, 2024

   Hello, Candy! We're sorry to hear that your recent visit to Benihana - Coral Springs didn't meet your expectations. We're glad to know that you appreciated our service, despite the overall rating. We value your feedback and will take it into consideration as we strive to improve our dishes. We hope you'll give us another chance to impress you with our vegetables. Best regards, The Management Team
   

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4. L

   Linda

   Washington DC

   1 review

   4.0

   1 review

   Dined on November 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Wonderful Veterans Day meal with family but this restaurant is extremely overpriced. We enjoyed this experience but we will not be going back. This restaurant is way too expensive and the food quality is lacking.
   

   Benihana - Coral Springs, FLResponded on November 14, 2024

   Dear Linda! Thanks for visiting us at Benihana - Coral Springs. We're glad you enjoyed your Veterans Day meal with your family. We understand your concerns about our pricing and food quality. We're always striving to provide the best experience for our guests, and we're sorry to hear that we fell short this time. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. P

   Patricio

   Fort Lauderdale

   6 reviews

   5.0

   6 reviews

   Dined on October 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Roy was great: best show we’ve had for in a long time, old school. Justin was attentive and polite. The food was amazing. Sometimes it can be bland, but, today, everything was on point. Great food, great service, and with the family, what else could one need?
   

   Benihana - Coral Springs, FLResponded on October 23, 2024

   Hello Patricio! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Coral Springs and found our chef's show to be the best show you've had in a while. We're also delighted to know that you appreciated the food, service, and the family-friendly vibe we strive to provide. We strive to provide the best dining experience possible and your feedback lets us know we're on the right track! We look forward to serving you again soon. Best wishes, The Management Team
   

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6. T

   Tia

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Best experience I've had at any Benihana ever! Truly made for a fun birthday dinner!
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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7. B

   Bob

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on October 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was tasty. Hibachi shrimp became small and hard after cooking. Over priced, however, i understand we pay for the show. Waiter was annoying constantly badgering us about what he could do during our meal. He assumed we wanted our sushi and hot meal at the same time thus forcing us to eat rapidly in order to be able to enjoy the hot food. Waiter could use several hours of training in waiter etiquette.
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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8. L

   LATRICE

   Fort Lauderdale

   5 reviews

   3.0

   5 reviews

   Dined on October 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food not the same and chef was boring..............
   

   Benihana - Coral Springs, FLResponded on October 17, 2024

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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9. a

   alina

   Fort Lauderdale

   61 reviews

   vip
   2.0

   61 reviews

   Dined on October 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We sat down at 6:50 pm and at 7:45 all they had brought out was the soup and drinks. My husband had to go to the bar to get a 2nd drink. Finally the chef showed up a bit after 8:15 pm. Yes I should have walked away. Reason they said was because they sad 2 tables at once 🫤🫤 Seriously? Hard to believe. The chef next to our table was making dinner before we sat down and poor thing didn’t until 8:30. Two ladies sitting at the end stood up and left. I think they paid.
   

   Benihana - Coral Springs, FLResponded on October 14, 2024

   Dear Alina! We're truly sorry to hear about your recent experience at Benihana - Coral Springs. It's our goal to provide a comfortable and enjoyable dining experience for all our guests, and we're disappointed to hear that we fell short during your visit. We understand how frustrating it must have been to wait for your food and not be able to enjoy it as expected. We also apologize for the confusion regarding the timing of our service. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your experience better. Best regards, The Management Team
   

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10. W

    Wayne

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on October 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent experience and food will come back again
    

    Benihana - Coral Springs, FLResponded on October 14, 2024

    Hey, Wayne! We're thrilled to hear that you had an excellent experience at Benihana - Coral Springs! It's great to know that our food and service lived up to your expectations. We always strive to provide our guests with the best dining experience possible. Your positive review and 5-star ratings mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
    

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