Benihana - Coral Gables, FL

Review summary

1. OT

   OpenTable Diner

   Orlando4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the service and food. Thank you so much for having us celebrate my daughter’s birthday with family.
   

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2. C

   Courtney

   Fort Lauderdale3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was horrible I have a video of the cook trying to do the tricks but dropped the utensils .. Had a bug in my cousins drink
   

   Benihana - Coral Gables, FLResponded 1 day ago

   Dear Courtney, I'm truly sorry to hear about your experience. It’s completely understandable how frustrating and disappointing it must have been to encounter both dropped utensils during the chef’s performance and a bug in your cousin’s drink. This is definitely not the experience anyone should have, especially when dining out. Thank you for sharing your feedback.
   

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3. K

   Katherine

   Miami1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Judi, GM, was very welcoming as always. Chef Julio is amazing. Thank you for another great family time!
   

   Benihana - Coral Gables, FLResponded 1 day ago

   Dear Katherine, Thank you so much for your wonderful feedback and for being such a loyal guest for over 20 years! We’re thrilled to hear that Judi continues to make you feel welcome and that Chef Julio’s culinary skills keep you coming back. Your kind words truly mean the world to our entire team. We’re also glad to know that your server provided attentive service and took great care with your food allergies—your safety and dining experience are very important to us. It’s an honor to be part of your family’s dining traditions, and we look forward to serving you for many more years to come! Please don’t hesitate to let us know how we can make your next visit even more special. Warm regards,
   

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4. A

   Amir

   Fort Lauderdale1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Just 1 stars all around. I never even got to experience eating the food. Me and my girlfriend had a reservation for 6 PM. We walked in on time & were standing in the front for almost 30 minutes before being greeted. When we finally got seated, it took longer than 15 minutes to get greeted, so we went back to the entrance to try to get a booth by the bar. Guess what. We had to wait another 20 minutes before someone other than the host sat us. Then it gets better, we had to wait another 20 minutes before someone came to our table. Literally, by the time she came to introduce herself, my girlfriend was already upset and wanted to leave. We had a whole day planned and dinner couldn’t even go right. I’ve been to a couple of Benihana’s & this is by far the worst one EVER! There’s no excuse the service is so bad & without an apology. Don’t waste your time here please
   

   Benihana - Coral Gables, FLResponded on March 11, 2025

   Hi Amir, We're truly sorry to hear about your disappointing experience at our Coral Gables branch. We strive to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We understand how important time is, especially when you have a reservation, and we're sorry for the delay you experienced. We also apologize for the lack of attention you received from our staff. Your feedback is crucial to us as it helps us improve. We assure you that your comments have been heard and will be addressed with our team. We hope you'll give us another chance to provide the exceptional experience we're known for. Best Regards, The Management Team
   

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5. G

   Giselle VIP

   Miami5 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. We got to meet the general manager that was on top of everything. It was a great experience
   

   Benihana - Coral Gables, FLResponded on March 10, 2025

   Hello Giselle, We're thrilled to hear that you had a great experience at Benihana - Coral Gables, FL! It's wonderful to know that our team made a positive impression on you. We always strive to provide excellent service and delicious food, and it's great to hear that we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon. Best Regards, The Management Team
   

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6. P

   Pamela

   Los Angeles1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take my 10-year old niece. We had a great chef named Rick. Loved it.
   

   Benihana - Coral Gables, FLResponded on March 11, 2025

   Thanks for the feedback, Pamela! We're thrilled to hear that you and your niece had a wonderful time at Benihana - Coral Gables, FL. It's great to know that our chef, Rick, made your visit enjoyable. We strive to provide a memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you and your niece back soon!
   

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7. A

   Aneese VIP

   Miami96 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As soon as we walked in Judi Chambers was very nice and extremely welcoming! I am in a walking boot and she went and got me a chair to sit on while we waited for our table. Our Chef Julio was absolutely amazing and our waitress (I forgot her name) was really nice and helpful. Dinner was great!!!
   

   Benihana - Coral Gables, FLResponded on March 5, 2025

   Dear Aneese, Thank you so much for your kind words! We're delighted to hear that Judi made you feel welcome and went the extra mile to ensure your comfort. Chef Julio will be thrilled to know you enjoyed his cooking, and we'll be sure to share your compliments with your waitress as well. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great meal soon!
   

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8. M

   Mirna VIP

   Miami59 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night dinner was increible. The server was very attentive and courtous. The cooker was amazing. I had a bad expirience at Beninhana last year and didnt want to go back BUT my friend wanted to go and believe me was worth it. BUT the prices had gone up. I used to order the Ocean Delights for $38 and now is $52.00.
   

   Benihana - Coral Gables, FLResponded on February 28, 2025

   Hi Mirna, Thank you for taking the time to share your experience at Benihana - Coral Gables, FL. We're thrilled to hear that you and your friend enjoyed your last night dinner. It's wonderful to know that our team was attentive and courteous. We're also glad that you had a great time with our Ocean Delights. We understand your concerns about the prices. We strive to provide the best quality food and service to our customers, and your feedback helps us do just that. We hope to see you again soon for another great dining experience. Best regards, Benihana - Coral Gables, FL Management Team
   

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9. B

   Brian

   Las Vegas1 review

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I made reservations for 4 at 9pm but was seated at 9:40 pm. Waste of time making reservations. Did Hibachi and the cook started my table at 10:40 pm. Then they moved our table due to the table not turning on (They should know which table is working or which is on at the time to cook) cook did his cooking quick because we started to eat at 11:30. We had to tell our hibachi cook to get us drinks because waiter didn’t come around at all. Food was ok but it was really late to eat and ended up leaving after the restaurant literally closed.
   

   Benihana - Coral Gables, FLResponded on February 24, 2025

   Thanks for the review, Brian! We're really sorry to hear about your experience at Benihana - Coral Gables, FL. It's always our goal to provide a timely and enjoyable dining experience, and we regret that we fell short during your visit. We apologize for the delay in seating and the inconvenience caused by the unavailability of our staff. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to our usual standards. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future.
   

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10. D

    Dan VIP

    Miami3 reviews

    1.0

    Dined on February 22, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Had 9 pm reservation. Waited to be sat until 10:00. Then the staff forgot to turn the tapan table on, so had to switch tables an hour into sitting. Didn’t end up eating until 12 am.
    

    Benihana - Coral Gables, FLResponded on February 24, 2025

    Thanks for the review, Dan. We're truly sorry to hear about your experience at Benihana - Coral Gables, FL. It's very disappointing to hear that you had to wait for an hour, and we apologize for the inconvenience regarding the tapan table. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and we'll certainly use it to improve our service. We hope you'll give us another chance to make your next dining experience a better one.
    

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