Benihana - Concord, CA

Review summary

1. K

   Kevin

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager (Buddy) was so kind, considerate, concerned, and helpful. Yovani, our chef, did an outstanding job. His presentation was great, and he cooked the food to our satisfaction. This was a good dining experience for my mate and me.
   

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2. S

   Susan VIP

   San Francisco2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   As always, we waited over 30 minutes to be seated even though we had a reservation. This just seems to be way Benihana operates.
   

   Benihana - Concord, CAResponded 1 day ago

   Hello Susan, We're sorry to hear about your recent experience at Benihana - Concord, CA. We understand that waiting for a table can be frustrating, especially when you have a reservation. We apologize for the delay and appreciate your patience. We're glad to hear that you enjoyed our food and service. We continually strive to improve our service and your feedback is invaluable. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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3. N

   Nancy

   San Francisco1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Had a great birthday at Benihana's in Pleasant Hill. The $30 coupon doesn't go as far as it used to go, but the food was great and the other birthday group on our table made it a great experience.
   

   Benihana - Concord, CAResponded 3 days ago

   Thanks for the review, Nancy! We're thrilled to hear that you had a great birthday celebration at Benihana - Concord, CA. We appreciate your feedback on our food and coupon policy, and we're glad that you enjoyed your experience with our team and other guests. We hope to see you again soon for another great dining experience!
   

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4. L

   Lynne VIP

   San Francisco67 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our chef was entertaining and polite. But appeared to be in the early training stage. The timing was off resulting in incomplete/partial meals, and guests waiting for main course while others had finished…
   

   Benihana - Concord, CAResponded 5 days ago

   Hello Lynne, Thank you for taking the time to share your experience at Benihana - Concord, CA. We're glad to hear that you found our chef polite and entertaining. However, we're sorry to hear that your dining experience was less than perfect. We understand that timing and incomplete/partial meals can be frustrating, and we appreciate your patience. Your feedback is valuable to us and will help us improve our service. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

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5. OT

   OpenTable Diner

   San Francisco1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was overly crowded people everywhere rsvp were pushed back people standing everywhere no toom in the bar the cook was good but it’s always extremely crowded and unorganized here
   

   Benihana - Concord, CAResponded 4 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Concord, CA was less than perfect. We understand how important it is to have a comfortable dining environment and efficient service. We're continually striving to improve our guests' experiences and your feedback is valuable to us. We hope you'll give us another chance to serve you better in the future.
   

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6. OT

   OpenTable Diner

   San Francisco3 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food is always amazing that’s why me and my family choose to celebrate special occasions here. The thing that was upsetting is I made a reservation for 7pm and was not seated until 810. I believe the restaurant needs to get a handle on this because what is the point on having reservations if we won’t be seated an hour later?
   

   Benihana - Concord, CAResponded 7 days ago

   Dear Guest! We're really sorry to hear about your experience with the reservation delay. We understand how frustrating that can be and we apologize for the inconvenience. We always aim to provide timely service, and we're sorry we fell short this time. Your feedback is valuable and will help us improve. We hope you and your family will give us another chance to make your next celebration special. Best, The Management Team at Benihana - Concord, CA
   

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7. D

   David

   Las Vegas1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited an hour and 25 minutes past our reservation for the table. Was not warned they were running behind. When we complained at the hour mark, the host did not apologize. She just said,”that’s normal. People have waited much longer.” Waited another hour after being seated for chef to arrive. Orders were mixed up. Chef had to go back to kitchen four times. The check was wrong. There was not a single process that worked as planned. Except for host, everyone was nice about it. Everyone was working hard. I don’t blame the staff. It was clearly poor management and poor training.
   

   Benihana - Concord, CAResponded 7 days ago

   Thanks for visiting us, David. We are truly sorry to hear about your experience at Benihana - Concord, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the mix-up with your orders and the inconvenience caused by the chef's delay. We appreciate your patience and understanding. We are taking your feedback seriously and will address these issues with our team to ensure a better experience in the future. We hope to have the chance to serve you again and provide you with a better experience. Sincerely, The Management Team
   

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8. K

   Kathleen

   San Francisco6 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our party of 3 all ordered the Emperor's Feast (filet mignon and chicken). The filet was overcooked - we all ordered medium. The chef realized at the end of the meal he had not prepared the onion "volcano" so decided to insert at the end of the meal. One party of 4 had 3 people gone to the restroom. After, we were waiting for the server to return and take our dessert order and to sing Happy Birthday (there were 3 people celebrating birthdays). This did not occur so we waited for our checks. After 20 minutes, one person got up to see what happened to our server. Finally a manager came and said the server had a family emergency and had left. Didn't ask if we wanted dessert or anything else. Returned a few minutes later with all the checks. We had to box up our own leftovers and look around to find a bag. We came to Benihana because a relative specifically asked to go there for his birthday. Overall, a very disappointing experience.
   

   Benihana - Concord, CAResponded 7 days ago

   Thanks for the review, Kathleen. We're truly sorry to hear about your experience at Benihana - Concord, CA. We regret that we were unable to meet your expectations, especially with the overcooked filet and the delay in service. We understand how frustrating it must have been to wait for your server and to have your celebration not be recognized. We appreciate your feedback and will work on improving our service. We hope you'll give us another chance to make it up to you. Best, The Management Team
   

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9. T

   Theoretically Speaking

   San Francisco2 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   The odor in the hibachi area smelled offensive like an old dirty kitchen. I am sure it was the carpet.
   

   Benihana - Concord, CAResponded on February 28, 2025

   Thanks for the feedback, Theoretically Speaking. We're truly sorry to hear that your experience didn't meet your expectations. We take all feedback seriously and will definitely look into the issue you've mentioned about the odor in the hibachi area. We're glad to hear that you found our service to be excellent, and we hope to have the opportunity to serve you again in the future.
   

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10. M

    Mark

    San Francisco3 reviews

    4.0

    Dined on February 25, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Took about 25-30 minutes for us to get a chef while seated at the table. But other than that, it went well.
    

    Benihana - Concord, CAResponded on February 27, 2025

    Hi Mark, Thank you for choosing to dine with us at Benihana - Concord, CA. We're glad to hear that you enjoyed your meal and service. We apologize for the delay in getting your chef to you, and we're working on improving our service timings. We appreciate your patience and understanding. We hope to serve you again soon and provide a seamless dining experience. Best Regards, The Management Team
    

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