Benihana - Concord, CA

Review summary

1. R

   Randy

   VIP

   Hawaii

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food- chicken fried rice had no chicken and very small portions of beef, chicken and shrimp on entree. Sushi roll had very little salmon but plenty of rice. Ambiance- decor of dining room hasn’t changed in many years. Service- a bit confusing to the new waitress as she seemed to be learning on the fly .waitress was very courteous.
   

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2. v

   vilian

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Tasty food, nice genuine chef, professional service. The prices have become nearly prohibitive. I have been going to Benihana for close to 30 years but prices this time were definitely too steep. The patrons to our right had the same complaint. Some parties were obnoxiously loud (not in a celebratory way). It might be, sadly, my last time in Benihana
   

   Benihana - Concord, CAResponded 1 day ago

   Hey Vilian, Thanks for your feedback. We're glad to hear that you enjoyed our tasty food and genuine chef service. We understand your concerns about the prices and the noise levels. We strive to provide a memorable experience for all our guests, and we're sorry to hear that this may not be the case this time. We appreciate your loyalty over the years and we hope you'll consider giving us another chance. Best, The Management Team
   

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3. J

   Jendie

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Entertainment with the cooking wasn’t as expected as it was kind of boring. Food was great!
   

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4. c

   christine

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very nice waiter goods great wish u did not have to share table with strangers
   

   Benihana - Concord, CAResponded 3 days ago

   Hey Christine, We're glad to hear that you had a positive experience at Benihana - Concord, CA. It's wonderful to know that our service and food met your expectations. We understand that sharing a table with strangers can be a bit of a hassle, and we appreciate your understanding. We're always working to improve our guests' experiences, and your feedback is invaluable to us. We hope to see you again soon! Best regards, The Management Team
   

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5. C

   Cecilia

   San Francisco

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We did not get seated until 45 minutes after our reservation. Our server barely came by us. It was disappointing when we saw other tables some after us and get served before us. Our chef wasn't to energetic but he probably felt the bad vibes.
   

   Benihana - Concord, CAResponded 3 days ago

   Thanks for the feedback, Cecilia. We're sorry to hear about your experience at Benihana - Concord, CA. We understand how frustrating it can be to wait, especially when you're looking forward to a good meal. We also regret that our service didn't meet your expectations. We're constantly working on improving our service and your feedback is very valuable in that process. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team
   

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6. K

   Kyrsha

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a “surprise” dinner reservation for my husband’ 30th birthday. The staff were very pleasant to work with. Our party wasn’t all there on time, and I truly appreciate the patience from the staff. They weren’t rude or irritated about it, which helped me not feel so anxious. They accommodated our big party of 14. The food was delicious, servers were working really hard and maintained a friendly spirit. We will definitely celebrate there again. Thank you Concord Benihanas! Oh and they took a group picture with a Benihanas picture for free! Great memories 😁
   

   Benihana - Concord, CAResponded 4 days ago

   Hey Kyrsha, We're thrilled to hear that you and your husband had a memorable birthday celebration at Benihana - Concord, CA! It's great to know that our team was able to accommodate your big party and that you enjoyed our delicious food and friendly service. We're especially happy to hear that you felt well taken care of and not irritated. We look forward to welcoming you back for more celebrations! Thanks for choosing us for your special day! Best, The Management Team
   

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7. K

   Kiana

   San Francisco

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   It was my husband’s birthday We drove over an hour to come to this location, and both of our first time at Benihana. I made reservations for 7pm and wasn’t sat at a grill until 8:20pm. But prior to that they said they called and texted me which I had ZERO calls nor texts, we had the gentleman repeat the number to us when we checked in. So after the rudeness of the manager and having to show him my call log another young lady said she’d sit us at a table. After that interaction my husband wasn’t into it and didn’t want them to sing him happy birthday. (No birthday discount was given). however The chef was really nice and the food was great and our server was sweet. I’d personally just would never go to this location again.
   

   Benihana - Concord, CAResponded 5 days ago

   Thanks for the feedback, Kiana. We're truly sorry to hear about your experience at Benihana - Concord, CA. It's disappointing to hear that we didn't meet your expectations, especially on such a special occasion like your husband's birthday. We always strive to provide excellent service and it's clear we fell short this time. We're glad to hear that our chef was nice and food was good, but we're sorry we missed the mark on the service. We take your comments seriously and will use them to improve. We hope you'll give us another chance to make your experience better in the future. Best regards, Benihana - Concord, CA Management Team
   

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8. j

   julie

   San Francisco

   49 reviews

   5.0

   49 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   To start off I made reservation and was called as a reminder which I appreciated. We got there and were seated fairly quickly, our server was AMAZING! She was sweet, professional and we never had to ask for drink refills. She was busy with other tables but honestly I felt like we were her only table by the excellent service she gave us. She was timely with our soup and salad and also with our dessert as the chef/cook prepared the rest of our meal. The food was cooked to perfection and our cook was very engaging. We went for my son's 40th birthday and it was really a win!! We will return!
   

   Benihana - Concord, CAResponded 4 days ago

   Hey Julie, we're over the moon to hear about your wonderful experience at Benihana - Concord, CA! It's fantastic that our prompt and professional service made your visit special. We're also glad to hear that you felt well taken care of. It's wonderful to know that you enjoyed our food and found it to be cooked to perfection. We're thrilled that you chose to celebrate your son's 40th birthday with us and we're looking forward to welcoming you back soon. Thanks for the perfect rating and kind words. We can't wait to serve you again!
   

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9. j

   jasmine

   New Orleans

   1 review

   1.0

   1 review

   Dined on January 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 5

   I was upset wasn’t what i was expecting the food was a 3 at best total let down
   

   Benihana - Concord, CAResponded on January 16, 2025

   Hey Jasmine, We're really sorry to hear that your experience at Benihana - Concord, CA didn't meet your expectations. We always aim to provide our guests with the best food and service, and it's disappointing to hear that we fell short during your visit. We appreciate your feedback and will certainly use it to improve our offerings. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. C

    Clarita

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on January 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A birthday celebration for my 92 year old Mom and her three sisters. A total of 8 of us. The dining experience was wonderful. Our cook did a great job both prep as well as entertaining everyone. Food done to perfection. The server kept us happy with drink refills and timely questions. Thank you for helping make the day special.
    

    Benihana - Concord, CAResponded on January 14, 2025

    Thanks for the review, Clarita! We're thrilled to hear that you and your family had a wonderful birthday celebration at Benihana - Concord, CA. It's great to know that our team was able to provide a memorable dining experience for everyone. We're also glad to hear that our team was able to keep everyone happy with their drinks and timely questions. Your kind words mean a lot to us and will serve as a great encouragement to our team. We hope to welcome you and your sisters back for more special occasions!
    

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