Benihana - Columbus, OH

Review summary

1. T

   Terran

   E. Tennessee

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was seated at bar area. My server was to busy talking to her boyfriend that came in and never came back to check in on us. Food came out salty and overcooked. Wasn’t informed of the 39 dollar special, so missed out on that. Overall would not recommend. They also was running 45 minutes behind schedule, so we opted to sit at the bar. Was a terrible experience and was celebrating our anniversary. Was also seated right next to the take where they were preparing takeout. Was very crowded and loud. There is way better places to eat in Columbus.
   

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2. A

   Austin

   Columbus

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We arrived 10 minutes late but I did not expect to wait over and hour for my reservation. Even when we did get seated it took the server 20 minutes to come back with drinks. Worst experience at a hibachi without a doubt.
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for visiting us, Austin. We're sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for the delay and the lack of service you received. Your feedback is invaluable and we'll work on improving our service time. We hope to have the opportunity to serve you better in the future. The Management Team
   

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3. T

   Tamara

   Columbus

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   We go to Benihana every year for my husband’s birthday and this year we decided it would be our last. We had a reservation for 6:30 pm but we didn't get seated until 7:30pm. To the surprise of our chef, our grill wasn’t turned on so we had to wait another 15 minutes to get started. We ordered edamame, which didn’t come with soy sauce. Our sushi didn’t come until after the after the chef started. Our companions at the table had to ask for their wings to show up.  When I booked the reservation, I mentioned that it was my husband‘s birthday, but that was a second thought to the server.  Overall you can tell that most of the occupants of Benihana were irritated by the service, including my family. I would like to shout out Jeremy because he was nice and his food tasted great. 
   

   Benihana - Columbus, OHResponded 2 days ago

   Thanks for the feedback, Tamara. We're sorry to hear about your recent experience at Benihana - Columbus, OH. We apologize for the delay and the missing items you mentioned. We're glad to hear that you enjoyed the taste of our food and found Jeremy's service satisfactory. We understand that the service was not up to par and we will address this with our team to ensure a better experience for you and your family in the future. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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4. R

   Rebecca

   Columbus

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our reservation was for 5:30, We sat at the table for over an our before they even started cooking anything. We had tickets to see a show at 7:30 so we asked to change our order to a carry out order. The waitress was rude, the manager didn’t handle the situation well and kept telling us our food was being boxed up. 30 minutes later I see our food sitting on the line so I boxed up our food and left. Nobody seemed to care about providing decent customer service. I will never go back!!
   

   Benihana - Columbus, OHResponded 2 days ago

   Hey Rebecca, We're truly sorry to hear about your disappointing experience at Benihana - Columbus, OH. We strive to provide excellent service and it's clear we fell short during your visit. The behavior you described is not representative of our usual standards and we sincerely apologize. We're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the exceptional dining experience we're known for. Best regards, The Management Team
   

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5. M

   Melinda

   Columbus

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The server was terrible we waited for a whole hour and a half before we even got a cook. Once the cook did come the cook was great but the server once again was terrible!
   

   Benihana - Columbus, OHResponded 2 days ago

   Hey Melinda, We're really sorry to hear about your experience at Benihana - Columbus, OH. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations this time. We understand how frustrating it can be to wait, especially when you're looking for service. We're glad to hear that you found our cook great, but we're sorry for the service you received. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll give us another chance to show you the level of service we're really committed to providing. Best regards, The Management Team
   

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6. T

   Tyler

   Columbus

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best chef ever. I believe his name is Choy. He was funny, lots of fun and our food was absolutely amazing!!! He even chopped up my 80 year old grandfathers food in smaller pieces for him to chew easier. Literally almost made the whole table cry. We celebrated my mother’s birthday and it was memorable. Our whole table felt like family. Beautiful amazing experience. Thank you so much Chef Choy!!!!
   

   Benihana - Columbus, OHResponded 5 days ago

   Thanks for visiting us, Tyler! We're thrilled to hear that you had an amazing experience at Benihana - Columbus, OH. It's great to know that our chef made your visit memorable with his humor and amazing food. We're also glad that you felt like family with us. We truly appreciate your kind words and high ratings. We look forward to welcoming you and your family back for more memorable celebrations in the future.
   

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7. S

   Samantha

   Columbus

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great time yesterday and the food was delicious
   

   Benihana - Columbus, OHResponded on January 7, 2025

   Thanks for visiting us, Samantha! We're thrilled to hear that you had a great time yesterday and enjoyed our food at Benihana - Columbus, OH. It's always our pleasure to serve you and we're glad we could make your dining experience memorable. We look forward to your next visit.
   

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8. L

   Lisa

   Columbus

   13 reviews

   2.0

   13 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation and our table wasn’t ready until 45 minutes after our reservation time. Our server was frazzled and rude when we asked for a refill and later for our check. Thank goodness the food was good.
   

   Benihana - Columbus, OHResponded 1 day ago

   Hey Lisa, We're really sorry to hear about your recent experience at Benihana - Columbus, OH. We strive to provide excellent service and it's clear we fell short this time. We're glad to hear that you enjoyed the food but we're sorry that the service and the timing were not up to the mark. We appreciate your feedback and we'll use it to improve. We hope you'll give us another chance to provide you with a better dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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9. S

   Stephanie

   Columbus

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Rocky was amazing and the food was delicious!!! He made everyone laugh the whole dinner.
   

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10. E

    Elizabeth

    Columbus

    1 review

    5.0

    1 review

    Dined on January 1, 2025

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 3

    The host was understandably stressed because it was new years but she was rude. The bartender was nice, and the drinks and food were really good!
    

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