Benihana - Cleveland, OH

Review summary

1. R

   Reggie

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I have eaten there about 40 times and usually I have a good experience with everything. This visit was the same which is why I continue to eat there
   

   Benihana - Cleveland, OHResponded on November 12, 2024

   Thanks for the review, Reggie! We're thrilled to hear that your experiences at Benihana - Cleveland have been consistent with your usual visits. It's always our goal to provide the best food and service, so we're glad to know we've hit the mark during your visits. We appreciate your continued patronage and look forward to serving you again soon.
   

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2. A

   Aletha

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was great my server. Shirley was wonderful as usual and our chef Moffatt top as always she never disappoints! Everyone was satisfied, even the baby.
   

   Benihana - Cleveland, OHResponded on November 9, 2024

   Hi, Aletha! We're overjoyed to hear that you had a great experience at Benihana - Cleveland! It's wonderful to know that our team's performance and food met your expectations. We're especially pleased that you and your family were satisfied with your visit. We strive to provide our guests with memorable experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Best regards, The Management Team
   

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3. S

   Shirlein

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined on November 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I think the food is way over priced. $19 for a kids meal and 4.5 for a kids soda is ridiculous
   

   Benihana - Cleveland, OHResponded on November 8, 2024

   Hi Shirlein! Thank you for taking the time to share your feedback with us. We're sorry to hear that you find our prices to be higher than expected. We strive to provide a dining experience that matches the quality of our food and service, and it seems we fell short during your visit. We appreciate your input and will definitely take it into consideration as we continuously work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Cleveland Management Team
   

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4. B

   Beverly

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on November 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not enough staff. Long waits with reservations. Not authentic cooking anymore.
   

   Benihana - Cleveland, OHResponded on November 7, 2024

   Hey, Beverly! We're really sorry to hear about your recent experience at Benihana - Cleveland. We understand that waiting long with reservations can be frustrating, especially when you're looking forward to a meal that you know is going to be memorable. We also want our guests to feel confident that their dishes are cooked to the highest standards. Your feedback is valuable to us and we will certainly use it to make necessary changes. We hope you'll give us another chance to impress you with our authentic cuisine. Best, The Management Team
   

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5. W

   WILLIAM J .

   Cleveland

   71 reviews

   vip
   2.0

   71 reviews

   Dined on November 5, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We were seated on time for our reservation. We sat at the table, unattended for 30 minutes. No server, no communication, nothing. Went to hostess to say we were sitting 30 minutes, no beverage, nothing. Waitress was unaware we were there. Waitress was good. However a 30 minute wait in a restaurant with less than 20% occupancy is ridiculous. Ordered sushi with shrimp. Manager said they could make tempura shrimp but didn’t know what cooked shrimp was. Really? Chef knew it was cocktail shrimp. Chef was great. However the entire experience doesn’t bode well for a return.
   

   Benihana - Cleveland, OHResponded on November 7, 2024

   Hello Will, We're truly sorry to hear about your recent experience at Benihana - Cleveland. It's deeply concerning to hear about the long wait you experienced, and we apologize for any inconvenience it may have caused. We're glad to hear that you enjoyed our sushi and the service provided by our staff. However, we're sorry that we weren't able to meet your expectations in other areas. We appreciate your feedback and we'll certainly use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide the exceptional experience we're known for. Best regards, The Management Team
   

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6. L

   Lulu

   San Diego

   1 review

   vip
   1.0

   1 review

   Dined on November 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible! We were sat at a table full of dust. When asked to speak to a manager, the kitchen manager showed up and was extremely rude and not apologetic for the condition of the table. It’s a shame that this Benihana is the only one in Cleveland.
   

   Benihana - Cleveland, OHResponded on November 6, 2024

   Dear Lulu! We're really sorry to hear about your recent experience at Benihana - Cleveland. We strive to provide our guests with a pleasant dining environment and top-notch service, and it's clear we fell short during your visit. We're disappointed to hear about the condition of your table and the delay in getting the issue addressed. We also regret to hear about your interaction with our kitchen manager. Please know that your feedback is crucial for us to improve and we'll work diligently to ensure this doesn't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it up to you. Sincerely, The Management Team
   

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7. M

   Michael

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined on October 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   It’s expensive the chef was great.. servers first table ever didn’t know that the happy hour specials didn’t include the hibachi so I got an app I wouldn’t have got but got it thinking it was on happy hour and my drink I got was 11 dollars more than expected 🙄
   

   Benihana - Cleveland, OHResponded on October 30, 2024

   Thanks for the review, Michael!! We're glad to hear that you enjoyed the chef and our service at Benihana - Cleveland. We understand your frustration regarding the specials and the value. We strive to provide the best experience and we'll certainly look into this. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to see you again soon.
   

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8. A

   Aletha

   Cleveland

   4 reviews

   4.0

   4 reviews

   Dined on October 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our food was great as always. Our Chef Moffat is one of the best!! We had a new server that was a little overwhelmed but remained poised and pleasant throughout, I am sure she will get better given time to get acclimated. There was a very loud intoxicated lady sitting behind us who became annoying so we decided to take our dinner home to enjoy.
   

   Benihana - Cleveland, OHResponded on October 22, 2024

   Dear Aletha! Thanks for the review! We're thrilled to hear that you enjoyed your food and found our Chef Moffat to be one of the best. We're sorry to hear about the inconvenience caused by the loud and intoxicated guest. We'll certainly take your feedback into account as we strive to provide a more pleasant dining experience for all our guests. We're glad that you decided to take your dinner home and we hope to see you again soon at Benihana - Cleveland.
   

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9. E

   Earlene

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service mgt amazing team amazing will be back
   

   Benihana - Cleveland, OHResponded on October 16, 2024

   Thanks for the review, Earlene! We're overjoyed to hear that you had an amazing experience at Benihana - Cleveland. It's fantastic to know that our service, team, and value met your expectations. We can't wait to welcome you back for another amazing experience!
   

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10. A

    Alicia

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on October 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Had to wait for about 20 minutes to be seated after reservation time but our cook and server were both very pleasant and accommodating. Our cook did her thing! Our food was seasoned well and absolutely delicious. The have gotten quite expensive over the years compared to other hibachi restaurants, but I will still return.
    

    Benihana - Cleveland, OHResponded on October 16, 2024

    Hello Alicia! Thank you for taking the time to review your experience at Benihana - Cleveland. We're delighted to hear that you found our service and food to be pleasant and delicious. We understand our prices might seem high, but we assure you that we offer the best quality ingredients and top-notch service. We're always striving to provide the best dining experience for our customers. We hope to have the pleasure of serving you again in the future. Best, The Management Team
    

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