Benihana - Cincinnati, OH

Review summary

1. H

   Holly

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our dinner was outstanding and our cook Orlando put on a great show. We laughed a lot, it was a wonderful birthday bash. Thank You
   

   Is this helpful?

   Report
2. K

   Kimberly

   Cincinnati

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the pork dumpling appetizer to share, along with my Lunch Steak Julienne, Fried Rice, Hibachi Vegetables, and Onion Soup, with hot green tea. My husband had Lunch Hibachi Shrimp, Fried Rice, Hibachi Vegetables, and salad, with Pepsi. It was our first time sitting at the bar in the lounge, we were celebrating our 32nd Anniversary. The service was wonderful, they kept our drinks full, and our food was delicious.
   

   Is this helpful?

   Report
3. G

   Gary

   Cincinnati

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The servers were friendly and efficient. The chef entertained our table and celebrated our birthdays. He was an excellent cook — all of the food was prepared just right and it was delicious!!!! The price was on the upper side. However, the fact that Benihana awards gift certificates to the birthday person certainly helps. We will come again for our special occasions.
   

   Benihana - Cincinnati, OHResponded 2 days ago

   Thanks for the feedback, Gary! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati. It's wonderful to know that our team was friendly and efficient, and that you appreciated our chef's cooking skills. We understand that our prices may be on the higher side, but we assure you that it's all part of our service. We're glad you appreciated our birthday celebrations and the gift certificates. We look forward to serving you again on your special occasions.
   

   Is this helpful?

   Report
4. j

   jchexpress

   Cincinnati

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, food, and our chef who moved here from Tupelo was amazing. Nicest chef we have ever had.
   

   Benihana - Cincinnati, OHResponded 2 days ago

   Dear Guest! Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our service, food, and chef. We're also glad to know that you found our team to be nice. We strive to provide our guests with a memorable dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back to Benihana - Cincinnati soon! Best, The Management Team
   

   Is this helpful?

   Report
5. K

   Kim

   Cincinnati

   6 reviews

   vip
   3.0

   6 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   I am a loyal Benihana fan. I have been going for my birthday since I was 12. I have seen the decline in this location yet I still go because it will always have the best food for a Japanese steakhouse. Today there was no bartender and the manager tried to make drinks, 1 server so we weren’t seated for awhile. The chef and server were good once we were seated. And the prices seem high now compared to other Japanese steakhouses.
   

   Benihana - Cincinnati, OHResponded on November 5, 2024

   Hi Kim! Thank you for your loyalty to Benihana - Cincinnati. We're thrilled to hear that you've been going for your birthday since you were 12! We're sorry for the delay and the unavailability of our bartender. We're glad to know that you were eventually seated and enjoyed your meal. We appreciate your feedback on our prices and will consider it as we strive to offer the best value to our customers. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
   

   Is this helpful?

   Report
6. J

   Janet

   Cincinnati

   3 reviews

   3.0

   3 reviews

   Dined on November 3, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   The prices are exorbitant. The service was fine. I paid $7.00 for chicken fried rice and had two pieces of chicken in my rice. I had terrible bowel issues after leaving & my husband did too. I would request a refund please.
   

   Benihana - Cincinnati, OHResponded on November 4, 2024

   Hello, Janet! Thanks for the review. We're sorry to hear about your experience with our prices and the quality of your meal. We strive to provide excellent service and a comfortable dining experience, so we're disappointed to hear about your bowel issues after your meal. We appreciate your feedback and will certainly take it into consideration for our future improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

   Report
7. S

   Steven

   Cincinnati

   1 review

   3.0

   1 review

   Dined on November 2, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   After making reservations, we were seated within 10 minutes of arriving. It was very busy and that is a sign that they are doing something right. But after being seated, and our orders were taken, we waited 1 hour and 15 minutes for our food. I think this location is short staffed. It was obvous that they were working hard and trying to do their best under the circumstances. Overall, the food was great and the chef was magnificent. I love the communal style of eating because I met some very cool folks and we had great conversations and exchanged phone numbers.
   

   Benihana - Cincinnati, OHResponded on November 4, 2024

   Dear Steven! Thanks for visiting us at Benihana - Cincinnati. We're thrilled to hear that you had a great experience! It's great to know that you were seated promptly and enjoyed our communal style of eating. We're sorry to hear about the wait time, we understand how frustrating that can be. We're also taking note of your feedback about our staffing situation. We're doing our best to ensure that everyone gets the attention they deserve. Your kind words about our food and chef have made our day and we're grateful. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon. Best, The Management Team
   

   Is this helpful?

   Report
8. F

   Faith

   Columbus

   1 review

   vip
   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our dinner reservation was for 6:30 and we did not have our meals until 7:45p. Of course the hibachi style takes time but felt like we waited far too long for the hibachi chef. As soon as we got our meals, our server asked us if we wanted boxes, cashed us out and we did not see her again. Never filled our drinks and did not bring our dessert. We had to be at a show so just left after 15-20 mins of no service but certainly disappointing.
   

   Benihana - Cincinnati, OHResponded on November 4, 2024

   Dear Faith! Thanks for the feedback. We're truly sorry to hear about your recent experience at Benihana - Cincinnati. It's our goal to provide a timely and enjoyable dining experience, and we regret that we fell short during your visit. We understand how frustrating it can be to wait for your meals and not receive the service you expect. We appreciate your patience and understand how frustrating it must have been. We are taking your feedback seriously and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right.
   

   Is this helpful?

   Report
9. R

   Rebecca

   Cincinnati

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A hibachi restaurant experience depends greatly on your chef. Their personality can make or break the evening. We were lucky to get Ricardo! He was excellent!
   

   Benihana - Cincinnati, OHResponded on November 4, 2024

   Dear Rebecca! Thanks for visiting us at Benihana - Cincinnati! We're thrilled to hear that you had an excellent experience and enjoyed our hibachi cuisine. We strive to provide the best for our guests and your kind words affirm that we're on the right track. We look forward to serving you again soon!
   

   Is this helpful?

   Report
10. T

    Tom

    Cincinnati

    10 reviews

    5.0

    10 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and wonderful food. 8 of us had a great time
    

    Benihana - Cincinnati, OHResponded on November 4, 2024

    Hello, Tom! Thank you so much for your wonderful review! We're thrilled to hear that you and your group had a great time at Benihana - Cincinnati. It's fantastic to know that you enjoyed our food and service. We always aim to provide a wonderful dining experience for our guests, and your feedback tells us we're on the right track. We look forward to serving you and your group again soon. Best regards, The Management Team
    

    Is this helpful?

    Report