Benihana - Cincinnati, OH

Review summary

1. D

   Dwight

   Cincinnati

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waited almost 30 minutes to be seated, then another 45 minutes for chef.
   

   Benihana - Cincinnati, OHResponded today

   Hey Dwight, We're truly sorry to hear about your recent experience at Benihana - Cincinnati. We strive to provide excellent service and it seems we fell short during your visit. We understand how frustrating waiting for service can be and we sincerely apologize for the delay. We're taking your feedback seriously and will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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2. K

   Katie

   Columbus

   10 reviews

   5.0

   10 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! Great dinner and great time! Perfect for a birthday celebration!!!
   

   Benihana - Cincinnati, OHResponded 7 days ago

   Hello Katie, We're overjoyed to hear that you had an outstanding dining experience at Benihana - Cincinnati! It's great to know that you enjoyed your meal and had a great time celebrating your birthday with us. We strive to make every occasion special and we're glad we could be a part of your special day. Thank you for your kind words and high ratings. We look forward to serving you again soon! Best regards, The Management Team
   

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3. A

   Anna

   Cincinnati

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had a great dinner, the only issue was the miscommunication about my boyfriend’s shrimp allergy when we had told the waitress and the chef was not relayed the information. There was a bit of hostility from the chef when we told him right before he tried to cook my boyfriend’s food after the shrimp. Communication was just not there and we were not informed of what the precautions would be for his allergy.
   

   Benihana - Cincinnati, OHResponded on December 9, 2024

   Dear Anna! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. J

   Joyce

   Cincinnati

   13 reviews

   4.0

   13 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Filippe was an entertaining and excellent chef. Wait service was excellent as well. Very attentive. Orders were correct and prepared to our order. All personnel were friendly. Bathrooms were 'okay'.
   

   Benihana - Cincinnati, OHResponded on December 9, 2024

   Thanks for the feedback, Joyce! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Cincinnati. It's great to know that our team was attentive and provided you with the high standard of service we pride ourselves on. We also appreciate your comments about our preparation of your order and the cleanliness of our bathrooms. We strive to provide the best for our guests and your input helps us do just that. We hope to see you again soon!
   

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5. L

   L’Tanya

   Cincinnati

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   The chef was very attentive to our special food request for one family member. Even our teenagers had a great time.
   

   Benihana - Cincinnati, OHResponded on December 5, 2024

   Hey, L'Tanya! Thanks for choosing Benihana - Cincinnati for your family gathering and for taking the time to share your experience. We're thrilled to hear that our chef was able to accommodate your special request. We're glad that our team made your evening enjoyable for all. Your feedback is appreciated and we'll continue to work on making our service even better. We hope to see you again soon!
   

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6. H

   Holly

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our dinner was outstanding and our cook Orlando put on a great show. We laughed a lot, it was a wonderful birthday bash. Thank You
   

   Benihana - Cincinnati, OHResponded on November 23, 2024

   Dear Holly! Thanks for the feedback! We're thrilled to hear that your birthday dinner at Benihana - Cincinnati was a memorable one. It's great to know that you enjoyed our food and the performance of our staff. We always strive to provide a top-notch dining experience and your kind words are a testament to that. We look forward to serving you again soon.
   

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7. K

   Kimberly

   Cincinnati

   10 reviews

   5.0

   10 reviews

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the pork dumpling appetizer to share, along with my Lunch Steak Julienne, Fried Rice, Hibachi Vegetables, and Onion Soup, with hot green tea. My husband had Lunch Hibachi Shrimp, Fried Rice, Hibachi Vegetables, and salad, with Pepsi. It was our first time sitting at the bar in the lounge, we were celebrating our 32nd Anniversary. The service was wonderful, they kept our drinks full, and our food was delicious.
   

   Benihana - Cincinnati, OHResponded on November 23, 2024

   Thanks for the feedback, Kimberly! We're thrilled to hear that you and your husband enjoyed your anniversary celebration at Benihana - Cincinnati. It's great to know that our food lived up to your expectations, and that our service made your experience even better. We're especially pleased that our team could assist in making your drinks and meals last. We strive to make every dining experience memorable. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. G

   Gary

   Cincinnati

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The servers were friendly and efficient. The chef entertained our table and celebrated our birthdays. He was an excellent cook — all of the food was prepared just right and it was delicious!!!! The price was on the upper side. However, the fact that Benihana awards gift certificates to the birthday person certainly helps. We will come again for our special occasions.
   

   Benihana - Cincinnati, OHResponded on November 21, 2024

   Thanks for the feedback, Gary! We're thrilled to hear that you enjoyed your experience at Benihana - Cincinnati. It's wonderful to know that our team was friendly and efficient, and that you appreciated our chef's cooking skills. We understand that our prices may be on the higher side, but we assure you that it's all part of our service. We're glad you appreciated our birthday celebrations and the gift certificates. We look forward to serving you again on your special occasions.
   

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9. j

   jchexpress

   Cincinnati

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, food, and our chef who moved here from Tupelo was amazing. Nicest chef we have ever had.
   

   Benihana - Cincinnati, OHResponded on November 21, 2024

   Dear Guest! Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our service, food, and chef. We're also glad to know that you found our team to be nice. We strive to provide our guests with a memorable dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back to Benihana - Cincinnati soon! Best, The Management Team
   

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10. K

    Kim

    VIP

    Cincinnati

    6 reviews

    3.0

    6 reviews

    Dined on November 3, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    I am a loyal Benihana fan. I have been going for my birthday since I was 12. I have seen the decline in this location yet I still go because it will always have the best food for a Japanese steakhouse. Today there was no bartender and the manager tried to make drinks, 1 server so we weren’t seated for awhile. The chef and server were good once we were seated. And the prices seem high now compared to other Japanese steakhouses.
    

    Benihana - Cincinnati, OHResponded on November 5, 2024

    Hi Kim! Thank you for your loyalty to Benihana - Cincinnati. We're thrilled to hear that you've been going for your birthday since you were 12! We're sorry for the delay and the unavailability of our bartender. We're glad to know that you were eventually seated and enjoyed your meal. We appreciate your feedback on our prices and will consider it as we strive to offer the best value to our customers. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
    

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