Benihana - Cherry Hill, NJ

Review summary

1. OT

   OpenTable Diner

   Philadelphia1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our waitress was friendly, but did not give us as much information as the waitress at the next table. Our chef, Leo, seemed disinterested and did not put on the type of show you expect at Benihana. Jeff, the chef at the next table, was awesome and included my children when he saw how excited they were. Our green tea was disgusting and had a layer of oil on top.
   

   Benihana - Cherry Hill, NJResponded 1 day ago

   Dear Guest! Thank you for sharing your experience at Benihana - Cherry Hill, NJ. We're glad to hear that you enjoyed our chef's service and that your children had a fun time. We apologize for the waitress's service not meeting your expectations. We strive to provide all our guests with the same level of service, and your feedback helps us improve. We're sorry to hear about your experience with our green tea. We always strive to provide the best quality, and your comments will help us to improve. We hope to have the opportunity to serve you again and provide you with a better experience. Best regards, The Management Team
   

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2. L

   Lisa

   Philadelphia6 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can see this location has improved on their quality and the cleanliness of the restaurant. I have been there in the past and the food was mediocre but this experience was the best by far.
   

   Benihana - Cherry Hill, NJResponded 5 days ago

   Thanks for the feedback, Lisa! We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ. We take pride in our cleanliness and food quality, and we're glad to hear that we met your expectations on this occasion. We appreciate your high ratings and look forward to serving you again soon. Best regards, The Management Team
   

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3. E

   Emmilya

   Philadelphia12 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   I tried this location after deciding to never visit Plymouth Meeting again and honestly, the experiences were identical. We had reservations for 7:15 but were not sat at our table until 8PM. Even after being sat, we waited another 15 minutes to be greeted by our server. Once he took our orders, our drinks were brought back in a timely manner but the overall service wasn’t the best. The hibachi cook that prepared our food was very inexperienced and lacked personality. When we chose the teppan communal style seating, it was for the experience and interactions. I could have booked a table in the lounge if I just wanted my food served to me with no personality and interactions. The food was prepared poorly and was very salty. I also do not understand how a children’s meal hibachi steak and chicken is the same exact portion for the adult meals. What is the $20 difference for? A soup or salad?? Overall, I was very upset with this dining and have decided that I would not return to any Benihana locations again.
   

   Benihana - Cherry Hill, NJResponded on March 3, 2025

   Thanks for the review, Emmilya. We're truly sorry to hear about your disappointing experience at our Plymouth Meeting location. We understand your frustration with the wait time and service. We strive to provide excellent service and meals, and it's clear we fell short during your visit. We also acknowledge your feedback about the hibachi cook and the portion sizes. We will take these comments into consideration and work to improve. We hope you'll reconsider and give us another chance to provide you with the dining experience you deserve. Best, Benihana - Cherry Hill, NJ Management Team
   

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4. M

   Mary Anne

   Atlantic City3 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Chef Malik was excellent and put on a good show. The waitress was very aware and made sure we had what we needed
   

   Benihana - Cherry Hill, NJResponded on March 2, 2025

   Hey Mary Anne, Thanks for taking the time to leave us this valuable feedback. We're thrilled to hear that you enjoyed your experience at Benihana - Cherry Hill, NJ and found our chef's show to be excellent. It's always our goal to provide our guests with a memorable dining experience. We're also glad to know that our staff made sure you were taken care of. We appreciate your feedback on our food and value and we'll certainly take it into consideration as we continually strive to improve. Looking forward to serving you again soon!
   

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5. A

   Allison

   Philadelphia3 reviews

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were seated 20 minutes late despite arriving early, hostess was not friendly. Told the server we have a gluten allergy, she didn’t communicate one of the dishes wasn’t GF, instead it just never came. NA drinks took 20 minutes, alcoholic drinks took another 15. Table mates left during first course because the service was so bad. Manager asked if I wanted another lemonade, I said yes, before he brought it, server asked if I wanted on, I told her the manager already asked me. Serve brought the drink, manager brought another, asked why I already had one, then manager scolded us for ordering from someone else and literally threw straws at us on the table and said “hope this is good.” Chef complained the whole time about being understaffed and how “nobody wants to work anymore”. He didn’t do any of the usual “tricks” which is part of the experience and why we chose this location to celebrate a birthday. He showed me sunflower oil and said “is this good enough?” For my gluten allergy. It was uncomfortable. He also made an error in the food which he later graciously corrected, Because server entered order wrong (I saw the ticket). I had to order ice water 3 times to receive it. Then, when the busser was clearing entrees as we were waiting for to go boxes, he took our (full!!) drinks without asking and stacked dirty plates from another guest on the food we were waiting to wrap up. The vibes were incredibly hostile all around, from each staff member. Thankfully our table mates were kind and able to laugh at the terrible experience.
   

   Benihana - Cherry Hill, NJResponded on February 24, 2025

   Thanks for visiting us, Allison. We're truly sorry to hear about your experience at Benihana - Cherry Hill, NJ. It's clear that we didn't meet your expectations, especially with regards to the service and the mix-up with your food order. We understand how this could have affected your special occasion. We sincerely apologize for the inconvenience caused. We're taking your feedback to heart and will address these issues internally to ensure a better experience for our guests in the future. We hope to have the opportunity to serve you again and provide a better experience. Best, Benihana - Cherry Hill, NJ Management Team
   

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6. K

   Kiana

   Philadelphia1 review

   1.0

   Dined on February 22, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   My husband, daughter, and I made reservations here for dinner a week in advance. Arrived at 6:09 for our 6:15 reservation and still didn’t get seated until 6:42. The group we were sat with were very friendly but the service was disgusting. The soup and salad took 10 minutes to come out. My daughter’s soup was placed in front of another guest and when I asked where it was the waitress sarcastically said it’s right there, as if it couldn’t be placed in front of my child. I ordered a drink and waited patiently on it. Another employee came out and asked the other guests at our table if they needed refills and I thought nothing of it. Our original waitress came back with the other guests drinks, my husband tried to get her attention and she walked away. Our chef came out at 7:25 and a waiter came out with appetizers for the other guests at the table and my husband and I tried to get his assistance, saying “excuse me”, multiple times and he walked off. We ended up leaving after only eating soup and salad and seeing our chef over an hour after our reservation time. I have been to this location more than 10 times and have never felt so disrespected. To check in with other customers, promptly serve them, and ignore my family is absolutely unacceptable. Please learn to treat all of your customers the same regardless of their skin color. To treat a recurrent customer this way who ALWAYS tips well is insane.
   

   Benihana - Cherry Hill, NJResponded on February 24, 2025

   Hey Kiana, we're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's clear that we didn't meet your expectations and for that, we apologize. We take your feedback seriously and will address these issues internally to ensure they don't happen again. We hope you'll give us another chance to provide the kind of service you've come to expect from us. Best, The Management Team
   

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7. R

   Robin

   Philadelphia13 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice time celebrating our daughter's 21st birthday. Food was amazing as always. Malik was our chef and was very pleasant and funny. We enjoyed his company while he cooked for us. Facility was very clean and the Ambiance was perfect for the occasion. Malik was very accommodating on however we wanted our food cooked. And don't want to leave out key. She was our waitress. Very attentive and made sure we had everything we needed and kept up with things that we ran out of.
   

   Benihana - Cherry Hill, NJResponded on February 21, 2025

   Hello Robin, Thank you for choosing Benihana - Cherry Hill, NJ to celebrate your daughter's 21st birthday! We're thrilled to hear that you enjoyed the food and found our ambience perfect for the occasion. It's wonderful to know that our chef made your experience even more enjoyable and that our staff was able to accommodate your special requests. We're also glad that you felt well taken care of and had everything you needed. We hope to see you again soon for another memorable dining experience! Best wishes, The Management Team
   

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8. S

   Shante

   New Jersey1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The host was rude I walked in she never greeted me I had to tell her I had a reservation and when I was seated that’s when everything became better the waiter was wonderful she made sure we had everything we needed the cook was ok he really wasn’t engaging my overall experience was 50/50
   

   Benihana - Cherry Hill, NJResponded on February 17, 2025

   Thanks for visiting us, Shante. We're really sorry to hear about your experience. It's important for us to provide a welcoming environment for all our guests, and it seems we fell short during your visit. We apologize for any discomfort you felt and any misunderstanding regarding your reservation. We're glad to hear that our waiter made things better and we hope to have another chance to provide you with a better experience. Best regards, Benihana - Cherry Hill, NJ Management Team
   

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9. J

   John

   Philadelphia1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   One of the worst experiences ever dining out. 3 hours and the cook wasn’t even finished
   

   Benihana - Cherry Hill, NJResponded on February 17, 2025

   Hi John, We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It's disappointing to learn that we didn't meet your expectations, especially regarding the service and the overall experience you had. We strive to provide a memorable dining experience for all our guests and it's clear we fell short during your visit. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to make it right. Best, The Management Team
   

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10. N

    Natasha

    Philadelphia2 reviews

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    We made we made a reservation to not be seated for another two hours on top of that after we were seated we didn’t even get our order taken for another hour. We had to get up and get our own drinks. The place was filthy and the service was terrible
    

    Benihana - Cherry Hill, NJResponded on February 17, 2025

    Thanks for visiting us, Natasha. We're truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. We understand how frustrating it must have been to wait for your order and not be seated as scheduled. It's also concerning to hear about the cleanliness issues you encountered. We take your feedback seriously and will address these matters internally to ensure better service in the future. We hope you'll give us another chance to provide a better dining experience.
    

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