Benihana - Chandler, AZ

Review summary

1. A

   Ashley

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good but we did not get any food until 10 PM and we had an 8 PM reservation. Abominable service. There was no sense of urgency and even getting drinks to the table and we had a diabetic person with us who was dying for their Sprite. Also, it was my brother’s birthday celebration, and they never recognized him in any way, even though I told them in the reservation and when we sat down We never received our steamed rice or our green tea ice cream. We get it that it was Christmas Eve and it was a very busy night, but they should have staffed up.  Also, it was my brother‘s birthday celebration, and they never recognized him in anyway even though I told them in the reservation and when we sat down. Overall disappointing and frankly disturbing.
   

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2. P

   Patrick

   Phoenix

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Had a reservation at 6:15pm.. didn’t get seated until 7:00. They overbooked and we’re severely understaffed. Didn’t offer and complimentary drinks or appetizers. Server was rude at first and then got better. Chef was great!
   

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3. L

   Laci

   Phoenix

   50 reviews

   3.0

   50 reviews

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have come here every year for the last 10 years on Christmas Eve and still love it! However, this was the longest wait and longest experience we've ever had. Almost an hour wait with reservations and over a 15 minute wait for the chef after soup/salad. Although the food and service were amazing, the lack of planning was disappointing. Hopefully next year will be better!
   

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4. M

   Mary

   Phoenix

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I had been looking forward to bringing my children to Benihana for the first time for an entertaining Christmas Eve dinner experience, but did not get all of what I expected. The food was very good and so was the service and ambiance. I never had to ask the friendly and helpful server to refill water glasses. Orders were taken, plates were cleared, and desserts and drinks were delivered warmly and efficiently. What more could I expect? Well, *how* the chef prepares the food is a significant part of the Benihana experience, and this visit did not deliver in that regard. The chef seemed very much to be following a script and performing motions by rote. The food preparation was somewhat robotic, and I was disappointed that I couldn’t understand the chef much of the time due to an accent and a quiet voice vs. the background noise.. Looking around, I could see tables with chefs who seemed engaging and energetic, just as I had experienced at previously. Had this been my first visit I probably would not return - the price you pay is not worth it without the entertainment.
   

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5. R

   Robyn

   Phoenix

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wait time is unacceptable. We are obligated as the guest to arrive on time with our entire party present before we can be seated. We waited one hour after our initial reservation time because the restaurant was running so far behind. When we arrive, we were told 15 to 20 minute wait. It ended up being one hour. We were at the restaurant for over three hours including the one hour wait time then two hours at the table to order food have it cooked and eat. The hostesses are very busy and indifferent to the wait time. There’s very little apology. It’s just this is the way it is. While we enjoy this restaurant and visit a few times a year this will be our last visit for the foreseeable future. We just can’t be treated like we are an inconvenience and our time is being taken advantage of. A manger never came by our table to check on us offer an apology or ask if we needed anything. So disappointed in this experience that cost us time and $300 for dinner.
   

   Benihana - Chandler, AZResponded today

   Hi Robyn, We're truly sorry to hear about your recent experience at Benihana - Chandler. We understand how frustrating waiting can be and we sincerely apologize for the inconvenience caused. We appreciate your patience and understanding, and we're glad to hear that you enjoyed our food and service. Your feedback is invaluable to us and we will certainly address your concerns with our team to ensure this doesn't happen again in the future. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, The Management Team
   

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6. J

   John

   VIP

   Denver

   41 reviews

   4.0

   41 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My Dutch family guests thoroughly enjoyed the experience! The restaurant was extremely busy, with several people both in and outside waiting to be seated. Regardless, we got seated about 20 minutes after we arrived, and had a very nice meal as we watched Alex, impress my guests with his culinary show.
   

   Benihana - Chandler, AZResponded today

   Hi John, We're thrilled to hear that your Dutch family guests had a wonderful time at Benihana - Chandler, AZ! We're glad you enjoyed the food and had a smooth dining experience despite the busy period. Your kind words about our service are greatly appreciated. Thank you for choosing us for your culinary show. We look forward to welcoming you and your family back for more memorable experiences. Best wishes, The Management Team
   

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7. e

   erica

   VIP

   Hawaii

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was my son‘s birthday. The amount of food you get has decreased. We did the $30 coupon which helped out but taking one chicken breast and splitting it between two meals didn’t seem right when you used to get one whole chicken breast, that’s where I feel like the value is not there with the chefs table coupon. Like I said before you used to get more food.
   

   Benihana - Chandler, AZResponded today

   Thanks for visiting us, Erica! We're glad to hear that your son's birthday celebration was enjoyable at Benihana - Chandler, AZ. We apologize for any disappointment regarding the change in portion sizes and value. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings. We hope to have the opportunity to serve you and your family again soon.
   

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8. E

   Eli

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Dominic really made our night and experience memorable, highly suggest him as your chef if you should ever visit and dine at benihana in chandler
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for visiting us, Eli! We're thrilled to hear that you had a memorable experience at Benihana - Chandler. It's wonderful to know that our chef, Chef Dominic, made your night special. We strive to provide excellent food and service and your feedback is a testament to our efforts. We appreciate your high recommendation and look forward to serving you again soon. Best regards, The Management Team
   

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9. R

   RAJ

   Phoenix

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Where is the Value, I was in Kyoto 2 weeks ago, threy were so much better for less.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hey Raj, Thank you for taking the time to share your feedback with us. We're really sorry to hear that you didn't have the same experience you had while in Kyoto. We always aim to provide the best service and food at Benihana - Chandler and we're disappointed to hear that we fell short during your visit. We truly appreciate your feedback and we'll certainly take it into consideration as we continually strive to improve. We hope to have the opportunity to welcome you back and provide you with the value you've come to expect from us. Best regards, The Management Team
   

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10. R

    Rudy

    Phoenix

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Alex is the best! Has some good mushroom jokes 😃
    

    Benihana - Chandler, AZResponded 3 days ago

    Hello Rudy, Thank you for your glowing review! We're thrilled to hear that you had a great experience with Chef Alex at Benihana - Chandler. It's always a pleasure to know that our guests enjoyed our mushroom jokes. We strive to provide an excellent dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best wishes, The Management Team
    

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