Benihana - Carlsbad, CA

Review summary

1. A

   Aaron

   San Diego

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Didn’t get seated until 7:30pm with a 6:30pm reservation. Hostess blamed the open table app. Then sat our table for the chef, didn’t get out of there til 9:30pm. Very disappointing
   

   Is this helpful?

   Report
2. J

   Jodi

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you to Trevor, our outstanding chef, he made my son and I laugh while amazing us with his talents. And of course the food was amazing. Thank you Trevor for great entertainment, a great meal, and overall being a great person!
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Thanks for the feedback, Jodi! We're thrilled to hear that you and your son had a great time at Benihana - Carlsbad. It's wonderful to know that our chef's talents added to the overall experience. We're also glad to hear that you enjoyed our food. We strive to provide a memorable experience for our guests, so we're glad we could do that for you. We appreciate your kind words and look forward to serving you again soon.
   

   Is this helpful?

   Report
3. L

   Lori

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Samantha as our waitress and Santo as our cook, and he did an awesome job and listened to our requests
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hey Lori! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that our team was able to accommodate your needs and provide you with excellent service. We noticed that you rated our service value a bit lower and we truly appreciate your feedback. We're always striving to improve and your input is invaluable in this process. We hope to see you again soon at Benihana - Carlsbad for another wonderful dining experience!
   

   Is this helpful?

   Report
4. M

   Michelle

   San Diego

   35 reviews

   5.0

   35 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Santos and Drake were amazing! Santos was so fun, preparing our dinner and bringing his own flare to the table. Drake was so attentive and personable. Overall, the experience was so fun!
   

   Benihana - Carlsbad, CAResponded 1 day ago

   Hello Michelle! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you and your husband had an amazing time at our restaurant. It's great to know that our team made your dining experience enjoyable and memorable. We're also glad to hear that our team was able to enhance your dining experience with their flair and attentiveness. We appreciate your feedback and look forward to serving you again soon. Best Regards, The Management Team at Benihana - Carlsbad
   

   Is this helpful?

   Report
5. T

   Tony

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Irvin was awesome service was great they took care of my travelers from las Vegas
   

   Benihana - Carlsbad, CAResponded 4 days ago

   Thanks for the review, Tony! We're thrilled to hear that you enjoyed your experience at Benihana - Carlsbad. It's wonderful to know that our team was able to provide great service for your travelers from Las Vegas. We strive to make every guest feel valued and taken care of. We look forward to serving you again soon. - The Management Team
   

   Is this helpful?

   Report
6. R

   Ron

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food wasn’t as good as other times we’ve been there. Also service seemed a bit slow.
   

   Benihana - Carlsbad, CAResponded 5 days ago

   Thanks for the review, Ron! We're sorry to hear that your recent experience at Benihana - Carlsbad didn't meet your expectations. We always aim to deliver the best food and service, and we're disappointed to hear that we fell short during your visit. We also noticed that you found our service a bit slower than usual. We appreciate your feedback and will use it to improve. We hope to serve you again soon and provide the exceptional dining experience that we're known for!
   

   Is this helpful?

   Report
7. C

   Chris

   San Diego

   4 reviews

   4.0

   4 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The chef was entertaining and attentive to everyone in our party. He did a wonderful job cooking the seafood first then the meat keeping them separate. We thought he was great overall. When the server brought the soup it could have been hotter and the salad would have been better with less dressing. The server appeared impatience at first, but her attitude improved as the night moved along. Overall it was a 4 star rating for our dinner, therefore we will keep returning every year.
   

   Benihana - Carlsbad, CAResponded 7 days ago

   Hello Chris! Thank you for taking the time to review your recent visit to Benihana - Carlsbad. We're thrilled to hear that you and your party had a great dining experience. It's wonderful to know that you appreciated our chef's attention to detail and the quality of our seafood and meat dishes. We're sorry to hear that some aspects of your meal didn't meet your expectations. Your feedback is valuable to us and we will certainly use it to improve. We're glad to hear that you've kept returning every year and look forward to having you with us again next year. Best regards, Benihana - Carlsbad Management Team
   

   Is this helpful?

   Report
8. J

   Juliee

   San Diego

   1 review

   5.0

   1 review

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and service was wonderful.
   

   Benihana - Carlsbad, CAResponded on December 4, 2024

   Dear Juliee, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
9. n

   nicholas

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Trevor was amazing ! Will be back just because of him
   

   Benihana - Carlsbad, CAResponded on December 5, 2024

   Hey, Nicholas! Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience at Benihana - Carlsbad. It's wonderful to know that our team made your visit enjoyable and that you had a great time with us. We look forward to welcoming you back soon! Best wishes, The Management Team
   

   Is this helpful?

   Report
10. A

    Alvin

    San Diego

    11 reviews

    5.0

    11 reviews

    Dined on December 1, 2024

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4

    Our chef was new. His timing was off only cooking one type of entry at a time so my food items came every 15min. First shrimp, wait 15min later, veggies, 15m Lobster, repeat. BTW my entry came Steak (most expensive one) it was just steak. Also chef overcooked my lobster it was rubbery and my steak was medium-well when it was supposed to be medium-rare. My food was still good but the chef needs to work on his speed and timing.
    

    Benihana - Carlsbad, CAResponded on December 2, 2024

    Dear Alvin, we're sorry that you were disappointed with your experience. If you could let us know how we could improve, we would appreciate the opportunity to make it right. You may reach us by visiting our "Contact Us" page on our website.
    

    Is this helpful?

    Report