Benihana - Burlingame, CA

Review summary

1. A

   Andrew

   VIP

   San Francisco

   30 reviews

   5.0

   30 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   We go to Benihana's every year for her birthday, but last night was truly the best of the 18 years we have been going. It wasn't too crowded, as it often times is, and we were lucky enough to be assigned Chef James. I can't say enough about him, and the show he puts on. Food was delicious, but he really wants to give the diners an experience. Great night.
   

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2. B

   Bryan

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good bang for your buck - Adan is the best chef in there!
   

   Benihana - Burlingame, CAResponded 1 day ago

   Thanks for the review, Bryan! We're thrilled to hear that you enjoyed your dining experience at Benihana - Burlingame, CA. It's great to know that our chef's expertise was worth the price. We strive to provide excellent food and service, and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

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3. j

   jacque

   San Francisco

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food is ok. Pricey. Once a year maybe but not all the time
   

   Benihana - Burlingame, CAResponded 1 day ago

   Hello Jacque, Thank you for taking the time to leave us a review. We're sorry to hear that you found our prices to be high and that the food didn't meet your expectations. We strive to provide top-notch service and delicious meals, so we're disappointed to hear that we fell short during your recent visit. We appreciate your feedback and will definitely take it into consideration as we continuously work to improve our services. We hope to have the opportunity to serve you again in the future. Best Regards, Benihana - Burlingame, CA Management Team
   

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4. A

   Alfredo

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for lunch and it was delicious and the atmosphere was excellent as always I do love Benihana’s
   

   Benihana - Burlingame, CAResponded 2 days ago

   Thanks for the review, Alfredo! We're thrilled to hear that you enjoyed your lunch at Benihana - Burlingame, CA. It's always our goal to provide an excellent atmosphere and delicious food, and we're glad we hit the mark for you! We appreciate your kind words and look forward to serving you again soon.
   

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5. E

   Elisa

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, Justin was so nice & accommodating, drinks, food came out so fast! I will be going back soon
   

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   Benihana - Burlingame, CAResponded 4 days ago

   Hey Elisa, Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you had a great experience with us. It's wonderful to know that you enjoyed our service, drinks, and food. We always strive to deliver the best service and food to our guests. We're looking forward to your next visit. Thanks again for your support! Best regards, The Management Team at Benihana - Burlingame, CA
   

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6. c

   ciara

   San Francisco

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our main complaint is that the chef barely seasoned anything - unless you wanted salt. He used an abumdance of salt, no pepper, and no garlic butter. The meat and all the food was cooked perfectly but had no flavor at all which was disappointing. We also had members of our party with a shellfish allergy and the server treated us poorly when we asked if we could substitute extra zucchini & onions for the shrimp appetizer that couldn’t be eaten (we have done this at multiple other Benihana locations nearby and out of state without any issues).
   

   Benihana - Burlingame, CAResponded 2 days ago

   Dear Ciara! Thank you for sharing your feedback. We sincerely appreciate your visit and value your insights as they help us improve. We're glad to hear that the food was cooked to perfection, but we're disappointed it didn’t meet your expectations for flavor. Your comments about the seasoning will be shared with our culinary team to ensure we strike the right balance and offer the flavorful experience our guests deserve. We apologize for any frustration caused regarding the shellfish allergy accommodations. Ensuring our guests feel welcomed and cared for is a top priority, and it’s concerning to hear about your experience. We truly hope you'll give us another chance to provide the quality of service and flavor that you deserve.
   

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7. m

   michele

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   first time eating in the lounge. loved the view the quiet and the excellent customer service we had
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for the review, Michele! We're thrilled to hear that you enjoyed your first visit to our Benihana - Burlingame, CA location and appreciated our lounge's view, quiet atmosphere, and excellent customer service. We're sorry to hear that our food didn't quite hit the mark for you - we always strive to provide the best dining experience possible! We're glad that you had a positive experience and we look forward to welcoming you back soon.
   

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8. T

   Tony

   VIP

   Cleveland

   148 reviews

   1.0

   148 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waites 15 minutes for service at bar for lunch. Finally left due to lack of service. Really disappointed and they seem very disorganized!
   

   Benihana - Burlingame, CAResponded 5 days ago

   Thanks for the review, Tony. We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. It's clear that we fell short in providing you with the timely and efficient service we pride ourselves on. We appreciate your feedback and will use it to make necessary improvements. We hope to have the opportunity to serve you better in the future.
   

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9. L

   Lee

   VIP

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The teppanyaki chef was perfect and very entertaining.
   

   Benihana - Burlingame, CAResponded 5 days ago

   Hi Lee, Thank you for taking the time to review us. We're thrilled to hear that you enjoyed your experience with our teppanyaki chef and found it to be entertaining. Your kind words truly mean a lot to us. We're also glad to know that you found our service to be top-notch. We always strive to provide the best experience for our guests. We hope to see you again soon at Benihana - Burlingame, CA. We look forward to making your next visit a perfect one! Best, The Management Team
   

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10. w

    william

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on January 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Good food prep and fun experience with old friends from out of town
    

    Benihana - Burlingame, CAResponded 6 days ago

    Thanks for visiting us, William! We're delighted to hear that you had a fun experience at Benihana - Burlingame, CA. It's wonderful to know that our food prep and the experience with our staff met your expectations. We strive to provide a memorable dining experience for all our guests. We look forward to serving you again soon. Best regards, The Management Team
    

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