Benihana - Burlingame, CA

Review summary

1. M

   Manny

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Had a great time with Chef James … Food was good and he was accommodating to peoples wishes on food prep. Drinks took an extremely long time but that was on the bar not the chef. Ambience was typical Benihana, loud and bright.
   

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2. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reservation at 1930. Did not seat til 2000. What do you expect it's the holidays and everyone is out. From the service to the cook were all professional and funny. Never one time we had to ask to refill our beverages as the waiter was on top of it. Good times!
   

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3. V

   Veronica

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   TERRIBLE EXPERIENCE! We got to our reservation on time, but they said our table would’ve be ready for about 40 mins. We waited 45 mins and asked again. I went to ask the hosted if our table was ready- it was not and they didn’t know when it would be ready because they had FIVE parties to still sit. At that point, we decided to leave as we couldn’t wait for an unlimited amount of time. In addition, the lady hostess at the from was extremely RUDE. It was a waste of time!
   

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4. j

   jeff

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service as always! Always packed as well!
   

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5. J

   JEANNINE

   VIP

   San Francisco

   149 reviews

   4.0

   149 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   The food was excellent. Service OK. Can’t wait for the new location to open on Sam Mateo. The Burlingame location needs a remodel and deep cleaning.
   

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6. B

   Barbara

   VIP

   San Francisco

   41 reviews

   3.0

   41 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They explain why we had to wait so long It was Christmas night
   

   Benihana - Burlingame, CAResponded 3 days ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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7. S

   Scott

   VIP

   San Francisco

   18 reviews

   4.0

   18 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seemed like there were too many reservations, too many people, not enough parking spots, but staff and food were still friendly and enjoyable
   

   Benihana - Burlingame, CAResponded 3 days ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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8. R

   Rahul

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Filet mignon was perfect and chicken fried rice was amazing, although everything was a tad expensive
   

   Benihana - Burlingame, CAResponded 3 days ago

   Dear Guest, it was great to have you dine with us at Benihana! We appreciate your kind words and are so happy to know you had a wonderful experience. Hope to see you again soon!
   

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9. A

   Aubrie

   San Francisco

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, James, was THE BEST CHEF WE’VE HAD in a very long time! He was friendly and fun! The food was delicious, as always. Thank you for another memorable dinner experience! We will be back!
   

   Benihana - Burlingame, CAResponded 3 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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10. H

    Heather

    Indiana

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    James our cook was amazing and made everyone at the table feel special! What a great asset to your team. He went above and beyond to make everyone completely satisfied!
    

    Benihana - Burlingame, CAResponded 4 days ago

    Hello Heather, Thank you so much for your kind words. We're thrilled to hear that our team made everyone at your table feel special with their performance. It's always our goal to provide the best service to our guests. Your compliments are greatly appreciated and we look forward to serving you again soon. Best wishes, The Management Team at Benihana - Burlingame, CA
    

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