Benihana - Broomfield, CO

Review summary

1. L

   Liz

   VIP

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow what a great experience. Our chef Louie is the best chef that has ever cooked for us. The food was on point it was delicious. Our server vanica made sure we always had refills and took great care of us. Thank you again Louie and Vanica I will be asking for this team again. Lopez Family
   

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2. K

   Karen

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 1

   We've been going to Benihanas for decades. The last couple of times have been horrible. They are over booking and wait times for reservations are about a hour wait. The bathrooms are filthy. The food is over priced. We were fortunate that we had a good chef and a good server. I will not be going back. They need to clean up their act.
   

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3. L

   Laura

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   One parent and two kids: we waited 2.5 hours for food. They kept forgetting over and over so eventually we just got our food from the kitchen like takeout instead of the hibachi. We were there for my 6 year olds birthday. It was comical — had the whole restaurant trying to just get us rice and we still didn’t get that until we’d been there for two hours. $190 later (yes, really) we will not be coming back. 😅
   

   Benihana - Broomfield, COResponded 1 day ago

   Thanks for visiting us, Laura. We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait for a meal, especially when you're celebrating a special occasion. We apologize for the inconvenience and we're sorry for the confusion about your bill. We're taking your feedback seriously and will use it to improve our service. We hope you'll give us another chance to provide the experience you were expecting. Best, The Management Team
   

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4. Z

   Zach

   Denver

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited for 1 hr with reservation. Then got bad service and the food was fine but very expensive.
   

   Benihana - Broomfield, COResponded 5 days ago

   Thanks for the review, Zach. We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's disappointing to know that you had to wait despite your reservation, and that the service did not meet your expectations. We strive to provide excellent service and delicious food, and we apologize that we fell short this time. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to provide a better dining experience for you in the future. The Management Team
   

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5. B

   Braun

   VIP

   Denver

   10 reviews

   1.0

   10 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Words cannot even begin to describe the absolutely miserable experience our family had at Benihana this evening. This was our first visit and last visit to the Benihana location in Broomfield, Colorado to celebrate a birthday. Despite arriving timely at 5 pm, we were not seated at the table until almost 5:30 pm. Another family with kids was seated at the communal table with us at the same time. They were busy tonight and woefully understaffed. The table directly behind us had arrived after us and was almost done with their dinner by the time our hibachi chef (“Louie”) finally arrived, after we all had waited in relatively good spirits after being seated for 1 hour and 15 minutes (I am not exaggerating). He was not in any way apologetic for the delay, made sure that everyone knew that he was having a bad day, and then did not even introduce himself, welcome guests or confirm the orders, as is usually done in our experience. When we made a comment about our excitement for our international visitor to see the show, Louie made a snarky comment to the effect of “If you want a show you are obviously not hungry” (realize that there were 2 sets of kids at the table who had been waiting patiently and they were VERY hungry). My wife reminded him that she had a food allergy to onions, and he then snidely said that he had never heard of anyone with such an issue (essentially mocking her in front of everyone). The rude comments only got worse from there, and though I have never done so before, I got up and announced that our family would be leaving, which we did. On the way out, I asked to speak with the manager (“Guillermo”), who seems like a very reasonable guy. I explained to him what had happened and he was very empathetic and apologetic. I offered that we would pay for the food we had ordered (but were not staying to eat), but he was insistent that he would not take our money – the damage had already been done and there was really nothing further he could do.
   

   Benihana - Broomfield, COResponded 5 days ago

   Dear Braun! We sincerely apologize for your disappointing experience at our Broomfield location. A birthday celebration should be special, and we deeply regret the delays, the hibachi chef’s behavior, and the lack of care during your visit. The chef’s dismissive attitude and remarks, particularly about your wife’s allergy, are unacceptable and do not reflect our values. We are addressing this matter to ensure it doesn’t happen again. Thank you for sharing your feedback—it helps us improve. We hope you’ll give us another chance to provide the experience you deserve. Sincerely,
   

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6. E

   Euphrates

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Our server was attentive, our chef was great.
   

   Benihana - Broomfield, COResponded 6 days ago

   Hello Euphrates, thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Broomfield, CO. It's always our goal to provide great service and delicious food, and we're glad to know we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon. - The Management Team
   

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7. A

   Arthur

   Los Angeles

   108 reviews

   1.0

   108 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   This was a really gross experience. Floors were disgusting, the paint on walls peeling. We sat in the back room that was freezing (they actually brought in a space heater) and the fan didn’t work properly. Chef was fairly unprofessional and just kept dumping butter and oil on the food. We couldn’t leave fast enough
   

   Benihana - Broomfield, COResponded 6 days ago

   Hello Arthur, We are truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We strive to provide a comfortable and clean environment for our guests, and it's clear we fell short during your visit. We appreciate your feedback regarding the cleanliness of our restaurant, and we will certainly address this issue with our team. We're also sorry to hear about your experience with our chef. We always aim to deliver top-notch service and food, and we regret that we didn't meet your expectations this time. Your feedback is invaluable to us and we will ensure that it is used to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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8. J

   Jason

   Denver

   3 reviews

   1.0

   3 reviews

   Dined on January 3, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very cold felt like air conditioning was on people complaining about it as well waited for a hour after ordering our food some tables even longer chef did not ask what we ordered just started cooking not inter active at all
   

   Benihana - Broomfield, COResponded 4 days ago

   Jason, we’re sorry to hear about your experience. Your feedback is important, and we’re addressing the service issues with our team. We strive for a better experience and appreciate you bringing this to our attention. Thank you for sharing your thoughts. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. A

   Aislyn

   VIP

   Denver

   1 review

   2.0

   1 review

   Dined on January 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We waited 2.5 hours before food started. The wait for our reservation was 45min. Our server did her best but the restaurant has such poor time management it didn’t matter. We saw numerous tables leave before food started due to the wait. Our reservation was at 6:30 and we didn’t leave until 9:45. Overall the wait and time management of this place as a whole as gone down. If there had been continuous service and communication we would have been happy to be there for so long but that was not the case.
   

   Benihana - Broomfield, COResponded 4 days ago

   Aislyn, thank you for sharing your experience. We sincerely apologize for the lengthy wait and understand how frustrating that must have been. Your feedback is invaluable, and we’re addressing these issues to improve our service. We hope to provide a better experience for you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. C

    Christie

    Denver

    2 reviews

    1.0

    2 reviews

    Dined on January 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Reservations mean nothing at this restaurant. We arrived 15 minutes before our reservation and was told we would have at least a 1 hour wait. We were told that they overbooked the restaurant. The staff at the reservation desk were rude and gave a did not care attitude.
    

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