Benihana - Beaverton, OR

Review summary

1. L

   Landyn

   San Diego

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We had a reservation for the bar and lounge. My partner and I are fans of the food but appreciate sitting in the lounge. We’ve done this many times in the past but had never been to this location. We get there and it’s PACKED. We let them know our reservation and the front desk just points at the bar. We walk back and the lounge is closed. We ask the kind bartenders if the lounge was open as we had a reservation and they said “we don’t know it might be closed”. It’s Christmas Day, we’re hungry, and neither one of us drink. We decided to sit at the bar and order. It took over an hour to get food. The whole time hosts were screaming..”Cindy party of five”. Because everyone waiting for their table of course crammed into the bar area.. which is pretty tight. I am still just wondering why on earth I needed to put a reservation two weeks ahead of time for that. I could have walked in and sat at the bar literally any time. Still upset and should have gone with McDonalds. We were also told the long wait time was because to go orders were backed up. I’ve worked in the food industry and if it gets this busy you should be prioritizing guests in your restaurant.
   

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2. g

   guy

   Portland

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   They were 30 minutes behind & then they try to rush you to chose what you want to eat and it's a holiday menu not the full menu. Asking for the full menu will get you a big sigh & a dirty look when given to you. The cook was cool and the food was good but the service sucked. The noise level was so high you had to yell to talk to the person right next to you. I was very disappointed 😞
   

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3. M

   Molly

   VIP

   Portland

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time had by all. Enjoyable evening. Wait for table was a little long but was to be expected.
   

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4. T

   Toby Lynn

   Portland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   PACKED, and the wait was waaay too long on 12/24. Had reservations but had to wait an hour and 45 min. Need to do better and not over book. You're running your staff ragged.
   

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5. K

   Katie

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we checked in for our large family dinner reservation we were told that they double booked the whole restaurant and our wait would be an hour minimum. We waited two hours and no one ever seated us. Worst experience ever
   

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6. K

   Kathy

   VIP

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had to wait an hour and 15 minutes for our table detour having a 6 pm confirmed reservation.
   

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7. N

   Nancy

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We waited over an hour for our reserved table. Then we waited for xtra long for service to our table. Disappointed.
   

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8. J

   Josh

   VIP

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service is always good, the food is always tasty, the prices are always higher than they should be. I am not sure if they were understaffed, overbooked, or had issues with a few tables, but they were telling everyone they were behind by 30-45 minutes. Thats a pretty significant amount, especially with the volume of people coming in and then not offering some sort of 10% off coupon to people to come back, or maybe a free drink for each person in the party, or I have no idea what possibly could have been done but it was a bit ridiculous to be off by that much with so many tables at a place that generally handles the time and turnover pretty handily. That said, we will be back as we do almost every year.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the feedback, Josh! We're glad to hear that you enjoy our service and food at Benihana - Beaverton. We're sorry to hear about the delay you experienced and we appreciate your understanding that we were behind despite the volume. We're continuously striving to improve our service and your feedback is invaluable to us. We hope to see you again next time you're in town!
   

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9. K

   Kathleen

   Portland

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Sometimes there is a shortage of staff and creates a hectic environment. They were running 45 minutes behind due to staff shortage and handled the heat from customers great. We had an amazing server who I am sure was extremely exhausted pulling double duty. (I understand by other customers other waiting staff were not so pleasant.) Our chef was an amazing cook, but we would have loved to see a little more liveliness from him. Restrooms could use some attending to during peak times.
   

   Benihana - Beaverton, ORResponded 1 day ago

   Thanks for the review, Kathleen. We're really sorry to hear about the situation you experienced during your visit. We understand how busy it can get and we apologize if our staff was handling the situation in an unsatisfactory manner. We're glad to hear that our chef made your meal and that you found it amazing. We appreciate your feedback and will certainly use it to improve our service. We hope to welcome you back to Benihana - Beaverton for a more relaxed and enjoyable dining experience in the future.
   

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10. C

    Chris

    Portland

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our entire meal was amazing. The service was spectacular. Our chef Alex was hilarious, entertaining and extremely good at his job. We loved everything about our meal.
    

    Benihana - Beaverton, ORResponded 1 day ago

    Hey Chris, Thank you so much for your kind words and the amazing rating! We're thrilled to hear that you enjoyed your meal at Benihana - Beaverton. It's great to know that our service and entertainment were able to make your dining experience even more enjoyable. We always strive to provide an exceptional experience, and your feedback helps us do just that. We hope to see you again soon for another memorable meal! Best regards, The Management Team
    

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