Benihana - Atlanta - Buckhead, GA

Review summary

1. J

   JOSEPH

   Cincinnati

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had a reservation for 8:30. We were required to use a credit card to reserve, and informed that we would be charged $20 if we missed our reservation (15 minutes late). We arrived at 8:30, and were informed that they were just now seating the 8:00 reservations. Finally at 10:04 pm we weee seated. We got our drinks at 10:31. That’s 2 hours after our reservation time. How does this even happen? What’s the point of making a reservation? If they charge us for missing the reservation, shouldn’t they do something for us when THEY miss the reservation? The service was so bad that you don’t even have time to read all the things that happened. It was the worst restaurant experience I’ve ever had, and Benihana is my favorite restaurant. But it was bad enough that when we left at 11:30, after spending $301 on my family, I realized that it’s truly not worth it.
   

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2. A

   Angelina

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations for 5:30 PM but were not seated until 7:45 PM—a delay of over two hours. Upon arrival at 5:00 PM, we learned they were still seating guests with 3:00 PM reservations. This level of mismanagement is unacceptable. Overbooking to the extent of 1,100 reservations in one day demonstrates a clear disregard for customers’ time and expectations, despite the holiday season. I made my reservations a month in advance, expecting a professional and well-organized experience. Instead, the lack of a proper system and an apparent prioritization of financial gain over customer satisfaction created a chaotic and disrespectful environment. When businesses fail to respect their customers’ time and plans, they risk losing trust and loyalty. A reservation cap should have been implemented to ensure smooth operations and positive experiences for all. This was a poor reflection of professionalism, and significant improvements are necessary.
   

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3. G

   Gregory

   Western NC

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Had res for 5:30 seated at 7:45 food was subpar chef not that good . Staff was nice even though was told 700 res that day could at least have provided soda tea or water during the extremely long wait. Use to be much better seems to have declined
   

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4. D

   Dana

   Atlanta Metro

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I booked my reservation months in advance for 5:15pm on Christmas. We were not seated until 7:15pm. No apologies, nothing was done to show they understood our frustration. Nine years this has been our tradition, but it will not continue. Very frustrating
   

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5. A

   Ashonta

   Atlanta Metro

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Wait times ridiculous! Bathroom was atrocious. Service and food were good.
   

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6. A

   Arnette

   Memphis/West TN

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Horrible!!! It was a hour and half wait with a reservation. They blamed Open Table for over booking. The food was just okay and too crowded. Utensils were dirty. Never Again!!! The chef was friendly and entertaining.
   

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7. A

   Antoinette

   Columbus

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was Christmas nice they were even open. They over booked ran and hour behind with reservations. Our chefs from Puerto Rico was very nice. and good. Food he prepared was bomb. Million people here on yesterday. First experience eating out on Christmas expensive $189 three people no drinks.
   

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8. D

   Dr. Jamniqie

   Atlanta Metro

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Our chef … chef OD was amazing. He was very personable with a sense of character. Made us smile for Christmas.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Hey Dr. Jamniqie, Thank you so much for your kind words and for choosing to celebrate your holiday with us at Benihana - Atlanta - Buckhead, GA. We're thrilled to hear that our chef made a positive impression on you. It's wonderful to know that our team was able to make you smile and feel at ease. We always strive to provide the best service to our guests and your feedback helps us do just that. We appreciate your feedback on our service and value, and we will continue to work on improving these areas. We hope to have the pleasure of serving you again on your next visit. Best, The Management Team
   

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9. B

   Bruce

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I almost have to blame myself for making a reservation for 3:45p on Christmas Eve. Besides waiting for over 30 minutes upon arrival, the service was slow in general. This was not the fault of the server- the restaurant seemed to be understaffed We were not alone, there were other groups in the building when we arrived and the place got ridiculously packed as we were exiting. The only explanation I can come up with is we arrived in the middle of a shift change. We didn’t get salads until after 4:30p.. and we finally finished our meal at 5:50p. For paying almost $600, I wasn’t impressed.
   

   Benihana - Atlanta - Buckhead, GAResponded 1 day ago

   Hey Bruce, We're truly sorry to hear about your experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting for long periods of time and experiencing slow service can be frustrating, especially when you're celebrating a special occasion. We apologize for the inconvenience caused during your visit, and we're grateful you took the time to share your experience. Your feedback is valuable to us and we will use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Best, The Management Team
   

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10. D

    Dan

    VIP

    Tampa

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Awful. Had a reservation for 6:30pm… didn’t end up sitting down until 8:30pm. Extremely slow service. Benihana management needs to look into this place because it is way below their standards. Huge disappointment.
    

    Benihana - Atlanta - Buckhead, GAResponded 2 days ago

    Thanks for the feedback, Dan. We're truly sorry to hear about your recent experience at Benihana - Atlanta - Buckhead, GA. We understand that waiting can be frustrating, especially when you have a reservation. We strive to provide efficient service and it's clear we fell short during your visit. Please know that your comments have been taken seriously and will be used to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
    

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