Benihana - Anaheim, CA

Review summary

1. B

   Bhavya Teja

   Orange County

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   There is no point having reservations as they would make you wait for more than an hour even if you go with reservation. The service is also not so good.
   

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2. J

   Jason

   San Diego

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Christmas eve is not the night to go to Benihana. We had a reservation for 7:45 and weren't seated until 8:50. The lounge was packed and when we snagged a table, it was filled with empty glasses/dishes from the previous people. No one cleaned it off, so my husband ended up moving the dishes to the bar counter himself. My 4 and 8 year old were exhausted since we didn't get out of there until almost 11:00! The manager explained dining guests were staying longer than usual and they were trying their best. I'm sure the staff was trying their best. The server we had was attentive enough, and the chef was great, but overall, the experience was probably the worst we had at a Benihana, and we've been to many Benihanas. They served my parents hot tea in a styrofoam to-go cup because they were out of mugs. Kind of ridiculous.
   

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3. V

   Val

   Orange County

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   They were running 1 hour behind with reservations. The place was packed and noise level high. Food, server, and Chef Ivan were amazing. Once we were seated after an hour with reservation, it was great.
   

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4. N

   Nancy

   Orange County

   8 reviews

   4.0

   8 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Arrived at 6:30 For 6:45 reservations. We were seated at 7:30
   

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5. D

   Diane

   Orange County

   18 reviews

   4.0

   18 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The meal was fantastic and our chef was amazing! We were greeted by the manager and our waitress was constantly checking on us for drinks and needs. The only reason for 4/5 stars was once our “entire party” checked in, our wait was 40 minutes. Very overbooked and people were crammed in the waiting area and bar. Reservations should be limited (we did ours 6 weeks prior)
   

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6. K

   Karen

   VIP

   Orange County

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for taking us early and giving us a great chef!
   

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7. P

   Patricia

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Nick was excellent! The food was great, great personality. Will ask for Nick for future visits!
   

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8. A

   Armando

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had reservations at 7:30pm showed up 5 minutes before didn’t get seated until 8:30pm no drinks for another 30 minutes so it’s 9pm at that time they finally take our order we didn’t start eating until 9:45pm, waiters were arguing the whole time because we were seated with a big party which took up both sides but they were fighting who would get the tips, the plates and forks were disgustingly dirty with food on them still from previous people who ate on them they don’t wash anything correctly even the alcohol cups we got had something disgusting fall in it from the vent above us overall horrible experience and service here the Newport Beach and Ontario Benihana is a lot better never going to the Anaheim one again
   

   Benihana - Anaheim, CAResponded today

   Thanks for the review, Armando. We're truly sorry to hear about your experience at Benihana - Anaheim. We understand how frustrating it can be to wait for service and not receive the attention you deserve. We sincerely apologize for the delay and the issues with the service. Your feedback about the cleanliness of our facilities is also important to us. We will definitely look into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the quality service and dining experience we're known for. The Management Team
   

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9. J

   Jonathan

   Orange County

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were seated 20 mins after our appointed time and our chef did not start until an hour later. The service was slow and the table in front of us was seated after us and were serviced before our table. Our high expectations were definitely not met due to the poor quality of service and it was an embarrassment to bring my family as it was their first time experiencing this restaurant.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Hello Jonathan, We're truly sorry to hear about your recent experience at Benihana - Anaheim. It's clear from your feedback that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback, as it helps us to improve. We hope you'll consider giving us another chance to show you the high-quality service and dining experience we're known for. Best regards, The Management Team
   

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10. J

    Jon

    VIP

    Orange County

    11 reviews

    5.0

    11 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere, service , food, and especially the chef!
    

    Benihana - Anaheim, CAResponded 3 days ago

    Thanks for the review, Jon! We're thrilled to hear that you enjoyed the atmosphere, service, and food at Benihana - Anaheim. It's always our goal to provide an exceptional dining experience for our guests. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team
    

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