Benihana - Anaheim, CA

Review summary

1. D

   Diane

   Orange County

   18 reviews

   4.0

   18 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The meal was fantastic and our chef was amazing! We were greeted by the manager and our waitress was constantly checking on us for drinks and needs. The only reason for 4/5 stars was once our “entire party” checked in, our wait was 40 minutes. Very overbooked and people were crammed in the waiting area and bar. Reservations should be limited (we did ours 6 weeks prior)
   

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2. K

   Karen

   VIP

   Orange County

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for taking us early and giving us a great chef!
   

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3. P

   Patricia

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Nick was excellent! The food was great, great personality. Will ask for Nick for future visits!
   

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4. A

   Armando

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had reservations at 7:30pm showed up 5 minutes before didn’t get seated until 8:30pm no drinks for another 30 minutes so it’s 9pm at that time they finally take our order we didn’t start eating until 9:45pm, waiters were arguing the whole time because we were seated with a big party which took up both sides but they were fighting who would get the tips, the plates and forks were disgustingly dirty with food on them still from previous people who ate on them they don’t wash anything correctly even the alcohol cups we got had something disgusting fall in it from the vent above us overall horrible experience and service here the Newport Beach and Ontario Benihana is a lot better never going to the Anaheim one again
   

   Benihana - Anaheim, CAResponded today

   Thanks for the review, Armando. We're truly sorry to hear about your experience at Benihana - Anaheim. We understand how frustrating it can be to wait for service and not receive the attention you deserve. We sincerely apologize for the delay and the issues with the service. Your feedback about the cleanliness of our facilities is also important to us. We will definitely look into this matter to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the quality service and dining experience we're known for. The Management Team
   

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5. J

   Jonathan

   Orange County

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We were seated 20 mins after our appointed time and our chef did not start until an hour later. The service was slow and the table in front of us was seated after us and were serviced before our table. Our high expectations were definitely not met due to the poor quality of service and it was an embarrassment to bring my family as it was their first time experiencing this restaurant.
   

   Benihana - Anaheim, CAResponded 2 days ago

   Hello Jonathan, We're truly sorry to hear about your recent experience at Benihana - Anaheim. It's clear from your feedback that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback, as it helps us to improve. We hope you'll consider giving us another chance to show you the high-quality service and dining experience we're known for. Best regards, The Management Team
   

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6. J

   Jon

   VIP

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, service , food, and especially the chef!
   

   Benihana - Anaheim, CAResponded 3 days ago

   Thanks for the review, Jon! We're thrilled to hear that you enjoyed the atmosphere, service, and food at Benihana - Anaheim. It's always our goal to provide an exceptional dining experience for our guests. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team
   

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7. E

   Elina

   VIP

   Orange County

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   8:30 reservation and sat immediately. Everyone ordered as soon as a waitress attended to the table. Took exactly 55 minutes for a chef to start cooking. Highly disappointed in how long we had to wait for our meals to begin cooking.
   

   Benihana - Anaheim, CAResponded 3 days ago

   Thanks for the feedback, Elina. We're truly sorry to hear about your recent experience at our restaurant. We understand how frustrating it must have been to wait for your meals to begin cooking. It's certainly not the standard we aim for. We're taking your feedback seriously and will work on improving our service speed. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Anaheim Management Team
   

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8. E

   Elijah

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice time and the employees are hard workers.
   

   Benihana - Anaheim, CAResponded 3 days ago

   Thanks for the review, Elijah! We're thrilled to hear that you had a nice time at Benihana - Anaheim. It's wonderful to know that our hard-working employees made your experience enjoyable. We're glad you found our food and service to be of high quality. We appreciate your support and look forward to serving you again soon!
   

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9. E

   Elizabeth

   Orange County

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our experience at Benihana! We had two birthday celebrants and a first timer in our party, and everyone felt very special and celebrated. Joseph was an excellent chef and the food was fabulous!!
   

   Benihana - Anaheim, CAResponded 7 days ago

   Hello, Elizabeth! We're thrilled to hear that you and your party had a memorable birthday celebration at Benihana - Anaheim! It's wonderful to know that our chef Joseph made such a positive impact on your special day. We're glad everyone felt special and enjoyed the food. Your kind words are greatly appreciated and serve as a wonderful reminder of the wonderful dining experience we provide. Thank you for choosing us for your party. We look forward to serving you again soon. Best, The Management Team
   

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10. M

    Mina

    VIP

    Orange County

    15 reviews

    4.0

    15 reviews

    Dined on December 15, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    This is the most expensive check I have paid!!! Prices are absolutely ridiculous. Not going back
    

    Benihana - Anaheim, CAResponded 7 days ago

    Thanks for visiting us, Mina. We're truly sorry to hear that you found our prices to be high. We strive to provide the best dining experience possible, and we're sorry if you felt it was not worth it for the price. We appreciate your feedback and will definitely review our pricing to ensure it aligns with our high standards. We hope you'll reconsider and give us another chance to serve you. Best, The Management Team at Benihana - Anaheim, CA
    

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