Benihana - Alpharetta, GA

Review summary

1. J

   Janna

   VIP

   Atlanta

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very nice staff, just very long wait once we sat before we got to eat.
   

   Is this helpful?

2. C

   Camilo

   Atlanta

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelent attention and very good food. Very good chef and taste
   

   Is this helpful?

3. T

   Tim

   Washington DC

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my wife for her first trip to Benihana for a rare weekday date night. We had a great evening! Weather in Atlanta was unusually cold, so the restaurant was not very busy at all. We made reservations and were seated almost instantly. Our server was polite and helpful, and Chef Kendric was entertaining and funny! We loved our dishes and enjoyed the show. It was just the two of us so we got Chef Kendric’s undivided attention and he entertained us with race care flaming volcanoes and flying shrimp. Very happy with our visit, and would recommend the experience for everyone at least once!
   

   Benihana - Alpharetta, GAResponded 3 days ago

   Hi Tim, We're over the moon to hear that you had a great evening at Benihana - Alpharetta, GA! It's wonderful to know that you appreciated the warm hospitality of our team, from the reservation to the service, and that you loved our dishes and the entertainment. We're glad you got the full experience and that it made your date night even more memorable. Your recommendation means a lot to us and we look forward to welcoming you back for another memorable experience. Warm Regards, The Management Team
   

   Is this helpful?

4. G

   Garrett

   Atlanta

   9 reviews

   3.0

   9 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was ok rice wasn't that good. The service wasn't great had to keep asking for something about five times. Asked for napkins and didn't receive them kept asking, and then he bought out about 30 napkins being funny.
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Thanks for visiting us, Garrett. We're sorry to hear that your experience at Benihana - Alpharetta, GA, didn't meet your expectations. We apologize for the inconvenience caused by the service and the lack of napkins. We always aim to provide excellent service and it seems we fell short this time. Your feedback is valuable and will help us improve. We hope you'll give us another chance to provide a better dining experience.
   

   Is this helpful?

5. L

   LeeLeeH

   Atlanta

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When me and my family walked into the restaurant, the manager waved and gave us a warm, energetic greeting as if we were old friends. We were seated and began receiving each course fairly quickly. There was an issue with a couple that was seated at our communal table, but the manager obviously handled it, because soon after, our hibachi chef was back to cooking our food-- which was delicious! I have been to this Benihana's several times in the past. This was the fastest that I received my food. Great job, team! We will be back!
   

   Benihana - Alpharetta, GAResponded 5 days ago

   Hello LeeLeeH, Thank you for your wonderful review and high ratings! We're thrilled to hear that you and your family had a great experience at Benihana - Alpharetta, GA. It's wonderful to know that our team was able to handle any issues and that you enjoyed the food. We're also glad to hear that you've been to our restaurant several times in the past and that you found the service to be fast and delicious. Your feedback is greatly appreciated and we look forward to welcoming you back soon! Best Regards, The Management Team
   

   Is this helpful?

6. M

   Mark

   VIP

   Atlanta

   32 reviews

   5.0

   32 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The new management team has this location running extremely well. They have cured most of the things I'd hear people complain about, like long wait times, service below standards, even some who said the food wasn't good or cooked properly. As a loyalist who has been coming to this location since 2006, I understand the complaints. Let me respond to each one with my OPINION. As for long wait times, make a reservation. This will significantly reduce your wait time. There are times when you won't get seated exactly at your reservation time because so many people just walk in. I have witnessed this myself on occasions. They will tell walk ins that it's a 2 hour wait, and guess what? Most of them wait because the food is worth the wait! As for service, every restaurant struggles with servers and chefs (or cooks). This location has made a concerted effort to attract BETTER servers, with much success. The complaints of poor service are usually at extremely high volume times. If you've never been a server, don't fault them as many are running like crazy to keep up. If this is a trigger for you, consider a time that isn't the most busy. The food is prepped in the back and carted for the chefs. They have several chefs who are excellent. Jason, Devante, and Rigoberto, so request one of them. I've personally seen people complain about their food to get their meal for free. Back in the day, this restaurant gave free meals to these "gamers" at will, and you know who you are. I can't tell you how many repeat diners I've seen do this. No more because the food is prepared, how you ask for it, and it's delicious. So, stop knocking this place, take some of my suggestions, and enjoy the food and drinks. Hats off to the management team once again!
   

   Benihana - Alpharetta, GAResponded 6 days ago

   Hello Mark, Thank you for your feedback. We're thrilled to hear that our efforts to improve service and reduce wait times are being recognized. We truly value your loyalty and it's always wonderful to hear when our efforts are appreciated. We apologize if there were any inconsistencies with our service during your most busy times. We'll certainly take your comments into consideration to improve our service. We're glad to hear that you enjoyed our food and that you enjoyed our service. We look forward to serving you again soon. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

7. D

   Dana

   Atlanta

   2 reviews

   2.0

   2 reviews

   Dined on January 10, 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 2

   Had a reservation birthday for 7 people at 7:30pm was seated @ 8:20pm. No one should be seated nearly an hour after their reservation time : (
   

   Benihana - Alpharetta, GAResponded on January 14, 2025

   Thanks for visiting us, Dana. We're truly sorry for the inconvenience you experienced during your visit to Benihana - Alpharetta, GA. It's certainly not the standard we aim for. We understand the frustration of waiting beyond your reservation time, and we apologize for the oversight. We're glad to hear that you enjoyed our food, but we're sorry that our service didn't meet your expectations. We appreciate your feedback and we'll certainly use it to improve our service. We hope you'll give us another chance to make your next visit a more pleasant one. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

8. J

   John

   Atlanta

   5 reviews

   2.0

   5 reviews

   Dined on January 9, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The server exhibited a commendable attitude. However, the chef’s lack of customer service skills was evident, and the food quality was subpar, despite the restaurant’s over a decade of existence. It appears that the talented chefs have departed to other establishments, leaving the underqualified staff at this location to handle the workload. The restaurant’s standards have significantly declined in recent years, which is deeply disappointing to witness.
   

   Benihana - Alpharetta, GAResponded on January 14, 2025

   Thanks for the review, John. We're glad to hear that our server demonstrated a commendable attitude during your visit. However, we're sorry to hear that you found our chef's service skills lacking. We assure you that we take your feedback seriously and will work on improving our staff training. We're sorry to hear that you've noticed a decline in standards at our restaurant. We're committed to maintaining the high standards we set for ourselves and we hope to regain your trust in the future. Best regards, Benihana - Alpharetta, GA Management Team
   

   Is this helpful?

9. K

   Kenteshia

   Atlanta

   2 reviews

   3.0

   2 reviews

   Dined on January 9, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our waitress sucked I forgot her name but she took forever to bring simple stuff and when I asked why she tried to blame it on the kitchen staff. It was 4 birthdays at my table including me and my grandma and daughter and no one came over to sing or anything. The restaurant had a lot of birthdays because I heard other tables getting sung the song. A lady at my table had to sing for us and her daughter. The chef Nelson did an okay job he cared about allergies but the show was terrible. Really it wasn’t a show for real. Overall I don’t know if I’ll continue to come here for my birthday even for the certificate it wasn’t work it. My reservation was at 8 we didn’t leave until 11 and it was only one other table behind us. If you want to charge more money at least make sure the service is adequate.
   

   Benihana - Alpharetta, GAResponded on January 10, 2025

   Hi Kenteshia, We're sorry to hear that your experience at Benihana - Alpharetta, GA didn't meet your expectations. We aim to provide our guests with memorable experiences and it's clear we fell short this time. We sincerely apologize for the delay in service and the lack of attentiveness from our staff. We're also sorry for any misunderstanding regarding your reservation. Your feedback is valuable to us and we will use it to improve our service. We hope you'll reconsider returning for your next birthday celebration. Best regards, The Management Team
   

   Is this helpful?

10. A

    Angela

    VIP

    Dallas

    4 reviews

    1.0

    4 reviews

    Dined on January 4, 2025

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 3

    Poor quality of Chateaubriand and hostess was disrespectful. I don’t like giving 1 star reviews, but I sent an email directly to them and haven’t heard back.
    

    Benihana - Alpharetta, GAResponded 3 days ago

    Hello Angela, We're truly sorry to hear about your recent experience at Benihana - Alpharetta, GA. It's our goal to provide our guests with a memorable dining experience, and it's clear we missed the mark during your visit. We appreciate your feedback about the Chateaubriand and the service you received from our staff. Please know that we take all feedback seriously and will use your comments as an opportunity to improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best Regards, The Management Team
    

    Is this helpful?