Benihana - Alpharetta, GA

Review summary

1. L

   Laurie

   VIP

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   We booked a table Christmas night. Waiting 1.5 hours past our reservation to be seated. Then waited over an hour at the table for a chef. Staff was pleasant and clearly trying. But waiting over 2 hours for food was ridiculous. And they didn’t comp anything after all that. Not sure what it is like on a regular night. But I wouldn’t go there again on a holiday. Staff told us they double booked all the reservations.
   

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2. E

   Ebony

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Our chef was amazing. He was funny and interacted well with our table. The food was delicious.
   

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3. F

   Frank

   VIP

   Houston

   24 reviews

   1.0

   24 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Christmas evening…overcrowded and understaffed. Waited90 minutes for our food to arrive after order was taken. When it finally arrived, it was cold. Probably just sat in the kitchen waiting for someone to take it to the table.
   

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4. P

   Phyllis

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Christmas Day and thought it was a great idea to eat out for dinner. Reservations set for 4:30 pm using Open Table. Arrived at about 4:15 pm. Hostess informed us there is an hour wait. I replied for a reservation. All she said was yes. We decided to stay because of the limited restaurants open Christmas Day. Wait was an hour. Lady who seated us stayed it was because they overbooked for today. It was not because they did not have enough help. Seated at a smaller area with about 11 chairs and plates which was too many. Finally someone came and took away 2 of the chairs so we could eat/sit comfortably. Finally took our order. Asked for coke with no ice, but got coke with ice. No energy from person cooking our food. No fire, conversation or talk like from other tables. Rice had clumps in it/not cooked all way through. Salad was too cold. Never got sauce for our rice or meat. Very cold air blowing where we were seated. Waitress gave me someone else’s bill at our table. She realized what she did but never apologized. Only left a tip because of it being the holidays. Christmas Dinner from Hell!!! Unbelievable, but it happened at the Alpharetta location.
   

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5. M

   Meru

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience . I wish the chef wore gloves though
   

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6. J

   Jonathan

   VIP

   Atlanta Metro

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner Reservation for 6:30pm and didn’t get seated until 7:45pm. This is not a hard problem to solve for knowing this is going to happen on Christmas Eve…. There were 50+ people waiting to be seated all with Reservations. Once seated it was all good but I will have to game the system if I come again because of the ability to “take” the reservation but the inability to “hold” the reservation.
   

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7. M

   Megan

   Atlanta Metro

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We went for Christmas Eve and overall had a very good time. We had a reservation for 6:30, arrived at 6:05 and were told the wait was an hour. We waited a bit and then opted to grab a regular table vs the hibachi seating. The server was very good, she apologized several times for the delays for drinks and food because they were so busy and was very friendly. The food was good, we were all pleased with our meal choices.
   

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8. K

   Kevin

   VIP

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Another great meal! Food was awesome. Chris is the best Benihana Chef there is.
   

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9. D

   Daniel

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a wonderful way to bring the family together and celebrate Christmas Eve 2024!
   

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10. OT

    OpenTable Diner

    Detroit

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 3

    It was very disappointing to be seated 1 hour after our scheduled reservation!
    

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