Atwood

Review summary

1. K

   Kimmy

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was wondering. He was very kind and accommodating. Food was good and large portions. We asked to sit in a different spot and host was very accommodating too.
   

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2. P

   Phil

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely spot to have a quiet lunch in the loop on a weekday.
   

   AtwoodResponded 4 days ago

   We are so glad you enjoyed and can not wait to have you back!
   

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3. J

   Joanna

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   New menu, food was good… Service was lax. Had to flying down our server multiple times and things were coming out late. Not a great show for restaurant week. It seems they have gone down a notch from upscale dining down to upscale diner.
   

   AtwoodResponded 6 days ago

   We are glad you enjoyed the food and do have to apologize for your service issues. We will be discussing your review with the whole team and using it as a point in training to further avoid these issues moving Ford. We do apologize and hope to see you again soon.
   

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4. P

   Pooja

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place to have brunch as it's so convenient to the Gene Siskel theater. I LOVED the breakfast biscuit with egg, ham, bacon, but wish there were a more interesting cheese on it. My 3 friends loved their breakfast specials too. Was as tasty a restaurant as it's always been! Only issue is there seems to be no way to reach the restaurant, even the Hotel the cafe is in tries to connect me. I left some personal belongings at the table and I wanted to confirm they found it. Too bad!
   

   AtwoodResponded 6 days ago

   We are so glad that you enjoyed your experience with us here at the restaurant. Are sorry that you were not able to contact the restaurant. All of our lines are wide open so we will have our IT department look into this issue. We do hope to see you again soon. We will reach out to you about your lost items.
   

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5. N

   Nate

   VIP

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The slowest possible service you can imagine. Our waitress never showed up so the host/manager took our order. No one came to take our plates or bring us the check so I had to ask another random waiter. Horrible service for a place with such expensive and mediocre food.
   

   AtwoodResponded on January 26, 2025

   Nate, We do apologize for the service you received. This is not the experience we want any of our guests to have. We have shared your review with our team and are using it as a tool to improve in all aspects. We would love to have you back and so we can make this right for you.
   

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6. S

   Sal

   VIP

   Chicago

   13 reviews

   3.0

   13 reviews

   Dined on January 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Solid experience. Good, not great. Very friendly staff who tried to please just fell a little short. Sat 10 minutes before we spoke to a server with only 2 other tables sat in the dining room. Ordered the soup as a starter. Sent it back as it arrived luke warm - hot on the second try. Chicken Milanese and Brownie Dessert were both delicious. Server offered hot water for my tea but then forgot to bring it until asked. Would give them another try. Yummy food, lovely room, server was for sure trying, very convenient location for the theater.
   

   AtwoodResponded on January 20, 2025

   Sal, Thank you for leaving us such an honest review. We strive every day to make sure that we are improving, we will take your review and share it with our team. We like to use these reviews as training opportunities. We will continue to strive for providing the best experience possible for our guests. We hope to see you again soon!
   

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7. J

   John

   Chicago

   1 review

   5.0

   1 review

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff is outstanding! Welcoming, gracious, kind and very much concerned with their clientele’s comfort. Possibly the best across-the-board customer service profile it has ever been my pleasure to experience! Well done, Atwood!
   

   AtwoodResponded on January 20, 2025

   John, we so graciously appreciate the shout out. We strive hard to improve our aspects of service every day. We are so glad that came across on your visit. We do hope to see you again soon!
   

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8. K

   Kevin

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on January 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not a very extensive menu. Food is average. Price is average
   

   AtwoodResponded on January 20, 2025

   Thank you for taking the time to leave us a review. We wanted to let you know that we are working hard on a new spring menu. We hope you join us again then to give us another shot!
   

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9. E

   Elizabeth Jean

   VIP

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect spot for our pre show dinner! Great food, drinks, service, and atmosphere.
   

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10. J

    Jim

    Chicago

    29 reviews

    5.0

    29 reviews

    Dined on January 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect spot for a nice drink and a good bite before the theater.
    

    AtwoodResponded on January 10, 2025

    Jim, We are so glad you enjoyed. We do hope to see you again soon.
    

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