Atlantic's Edge

Review summary

1. V

   Vilma

   Austin

   15 reviews

   vip
   3.0

   15 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful setting and the wait staff tries very hard to please. The kitchen struggles to get orders right and more than once, sent out the wrong dishes. We were a party of 8 and shockingly all had to eat at different times as some entrees came out early, one was wrong and one never came out. The food once served was good. Bar was also challenged. My old fashioned was all cherry syrup - restaurant recovered and brought me a new one. You’ll love sitting by the ocean. It’s beautiful.
   

   Atlantic's EdgeResponded 1 day ago

   Dear Vilma, Valued Guest Thank you for taking the time to share your experience with us at The Atlantic Edge. We appreciate your feedback, and we are happy to hear that you enjoyed your visit. Again, thank you very much for your time, and we are looking forward to welcoming you again soon. Sunny Regards, Mariana Carrillo Food and Beverage Manager
   

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2. M

   Monica

   Tampa

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The location and ambiance are wonderful. The service was painfully slow. We went long periods without fresh drinks and waited very long for food. One of our main entrees was forgotten and we waited almost an hour before it was brought out undercooked, some sides were forgotten and also took about 45 minutes to come out. Fish portions were TINY.
   

   Atlantic's EdgeResponded 1 day ago

   Dear Monica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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3. J

   Julie

   Greensboro

   1 review

   vip
   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We brought our catch to cook. They didn’t give us our best fish. Waited over an hour to be seated. Clearly understaffed. Waitress did the best she could.
   

   Atlantic's EdgeResponded 1 day ago

   Dear Julie, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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4. J

   Jessica

   Washington DC

   37 reviews

   1.0

   37 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was terrible. Manager had fans at full speed and said couldn’t be turned off and it was freezing outside. Food took forever to come out and then came and my fish and potatoes were cold. Never came to check if we wanted more beverages just very disappointing. Never been like that before and this was my 15th time dining here
   

   Atlantic's EdgeResponded 6 days ago

   Dear Jessica, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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5. K

   Karen

   Orlando

   2 reviews

   vip
   4.0

   2 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Fish was barely warm, creamed spinach was extremely hot
   

   Atlantic's EdgeResponded 7 days ago

   Thank you, Karen for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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6. P

   PC

   Dallas

   103 reviews

   4.0

   103 reviews

   Dined on November 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food but not the ingredients advertised on the menu. The Caribbean rub chicken cake without the advertised fried plantains. The pea and prosciutto salad came without the advertised English peas and snap peas, and came only with the fava beans. No mention or apology by the server for any of those omissions. Odd. But the good as served was good. My wife thought $48 for a roast half chicken was a bit high but it was well prepared (except for the missing plantains) and you are paying for location and ambiance, which are lovely. The key lime pie is very good. The Caribbean coconut custard nearly as good. Far Niente Chardonnay runs $170 which is a bit dear but location, location, location. This is our fourth stay at Cheeca Lodge and good food is part of it, so we will be back.
   

   Atlantic's EdgeResponded on November 19, 2024

   Dear PC, Thank you, for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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7. E

   Eliza

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on November 18, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Excellent food. Service so so. Food prices were unrealistic for portion sizes. Drinks were an even poorer value, visit a nearby Brewery instead. Eat here for convenience and if you have money to waste. Other places nearby were a much better value with far better service. Dinner for 2 with 3 Drinks total and no dessert = $170.
   

   Atlantic's EdgeResponded on November 22, 2024

   Dear Eliza, Thank you for taking the time to leave us a three-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back. Mariana Carrillo Food and Beverage Manager
   

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8. m

   marlene

   Caribbean

   34 reviews

   vip
   5.0

   34 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service from Soso was excellent Everyone was very nice, place is beautiful and the food delicious definitely coming back
   

   Atlantic's EdgeResponded on November 19, 2024

   Dear Marlene, Thank you for your gracious words! We’re delighted to hear you enjoyed Soso's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Mariana Carrillo Food and Beverage Manager
   

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9. D

   Doug

   Caribbean

   1 review

   2.0

   1 review

   Dined on November 16, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Service is terrible and poor. Location is great and food was very good
   

   Atlantic's EdgeResponded on November 19, 2024

   Dear Doug, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
   

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10. E

    Elle

    Key West

    1 review

    3.0

    1 review

    Dined on November 13, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 5

    The food was really good! We liked the presentation. However, our waitress tried to be very educated and act like a 5-Star Hotel but was too pushy and inexperienced. She stood next to you sometimes and waited until you had your first bite, and also did other questionable things like giving us the desert card while we were in the middle of eating our main course and there was no rush in the restaurant - it was empty. In addition our plates were served from another young waiter who just put the plates roughly without any class on the table, the same for taking the plates away again.
    

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    Atlantic's EdgeResponded on November 14, 2024

    Dear guest Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further. Thank you again for your feedback and for choosing Atlantic Edge. Best regards, Mariana Food and Beverage Manager
    

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